基于QFD的中餐连锁企业供应链优化研究

发布时间：2018-05-11 02:30

本文选题：QFD + 质量屋　；参考：《北京交通大学》2013年硕士论文

【摘要】：近几年来,我国餐饮业处于高速发展的状态,中餐连锁企业逐渐占据餐饮市场的主导地位。但是,中餐连锁企业始终面临着扩张难,标准化、机械化难以操作的问题,其中很大的原因是中餐连锁企业的供应链发展始终处于比较落后的水平,如缺乏顺畅的物流配送系统、信息化水平不高、生产加工没有标准化等,这些问题都在一定程度上制约了我国餐饮连锁企业的持续发展。如何对餐饮连锁企业的供应链体系进行优化,提高餐饮供应链上每个顾客的满意度,提升中餐连锁企业的竞争力,是本文研究的主要内容。作者通过以供应链顾客需求为导向的质量功能展开(Quality Function Deployment; QFD)方法,对中餐连锁餐饮企业供应链优化问题进行研究。本文首先进行餐饮供应链顾客需求展开,即确定供应链顾客需求和各顾客需求的重要度,从而来确定餐饮供应链优化目标。然后进行餐饮供应链优化措施展开,即确定餐饮供应链优化措施、各措施的自相关关系以及优化措施与供应链顾客需求之间的相关关系；最后通过供应链顾客需求对优化措施的映射,确定优化措施的最终重要度。为中餐连锁企业在供应链优化上提供了相关建议。
[Abstract]:In recent years, China's catering industry is in a state of rapid development, Chinese food chain enterprises gradually occupy the leading position in the catering market. However, Chinese food chain enterprises are always faced with the problems of difficult expansion, standardization and mechanization, among which the supply chain development of Chinese food chain enterprises is always in a relatively backward level. Such as the lack of a smooth logistics distribution system, the level of information is not high, the production and processing is not standardized, these problems have restricted the sustainable development of Chinese catering chain enterprises to a certain extent. How to optimize the supply chain system of catering chain enterprises, improve the satisfaction of every customer in the catering supply chain and enhance the competitiveness of Chinese food chain enterprises are the main contents of this paper. Based on the quality Function Deployment; QFD) method, the author studies the supply chain optimization of Chinese food chain catering enterprises. In this paper, first of all, the catering supply chain customer demand expansion, that is, to determine the supply chain customer demand and the importance of each customer demand, so as to determine the catering supply chain optimization objectives. Then the optimization measures of catering supply chain are carried out, that is, to determine the optimization measures of catering supply chain, the autocorrelation of each measure and the correlation between the optimization measures and the customer demand of the supply chain; Finally, the final importance of the optimization measures is determined by mapping the customer demand to the optimization measures. For Chinese food chain enterprises in the supply chain optimization to provide relevant advice.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F274;F719

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