政府购买养老服务满意度指标构建与实证评价——基于江苏三市的调研数据

发布时间：2018-06-23 06:43

本文选题：政府购买 + 养老服务　；参考：《人口与发展》2017年03期

【摘要】：政府购买养老服务是在养老服务中引入市场竞争机制的一种制度安排,其根本目的是为老年人提供质量更好的养老服务,而购买养老服务的质量最终应由服务对象的满意度来承载。在构建政府购买养老服务满意度评价指标体系的基础上,运用专家意见法与层次分析法分配指标权重,利用2015年江苏太仓、泰州、盐城三市购买养老服务对象的调查数据,通过描述性统计与象限图分析法考察了养老服务满意度的现状。研究结果表明,政府购买养老服务满意度综合介于一般与比较满意的状态,对服务环境的舒适性评价最高,对服务人员的移情性评价最低,服务人员的移情性、服务的公平性、政府部门管理与协调能力,以及政府购买服务的力度是满意度亟待改进的方面。提出了相应的政策建议。
[Abstract]:The government's purchase of pension service is a kind of institutional arrangement that introduces the market competition mechanism into the old-age service, and its fundamental purpose is to provide better quality old-age service for the elderly. The quality of the purchase of pension services should ultimately be carried by the satisfaction of the clients. On the basis of constructing the evaluation index system of the satisfaction degree of the government purchasing old-age service, using the expert opinion method and the analytic hierarchy process to distribute the index weight, using the survey data of the three cities of Taichang, Taizhou and Yancheng in 2015. Through descriptive statistics and quadrant analysis, the present situation of satisfaction with pension service is investigated. The research results show that the satisfaction degree of government purchase pension service is between general and satisfactory state, the comfort evaluation of service environment is the highest, the empathy evaluation of service personnel is the lowest, the empathy of service personnel, and the fairness of service. The management and coordination ability of government departments, and the strength of government purchasing services are the aspects of satisfaction that need to be improved. The corresponding policy suggestions are put forward.
【作者单位】：盐城师范学院;南京农业大学;
【基金】：江苏高校哲学社会科学研究重点项目“居家养老服务市场化供给机制研究”(2016 ZDIXM013) 江苏高校哲学社会科学一般项目(2016SJD630168)“政府购买养老服务绩效评价研究” 国家社科基金一般项目“农村社会养老服务的现实需求与发展路径”(12BRK012)
【分类号】：D669.6;F719;F812.45

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