延边地区星级饭店业员工教育培训研究

发布时间：2018-10-10 18:08

【摘要】：21世纪是一个以知识为特征的时代,持续学习是市场竞争对服务业的必然要求。星级饭店业作为延边地区的朝阳产业,是旅游业的重要组成部分之一,在促进延边地区经济社会发展等方面发挥了重要作用。随着延边地区旅游业又好又快发展,延边地区星级饭店业的竞争也日益激烈,星级饭店业的竞争实质上就是人才的竞争。教育培训作为人力资源开发与管理中的一项重要内容,不仅是识人、知人、选人、育人的重要途径,而且是促进个人和星级饭店业发展的最佳选择方式,更是星级饭店业和个人双重收益的投资方式,正逐渐被个人和企业所重视。因此,星级饭店业要想在日趋激烈的市场竞争下处于不败之地,就必须高度重视员工教育培训,注重开发人力资源。可以说,星级饭店业整体素质的提升离不开全体员工素质和能力的提升,教育培训无疑是提升员工素质和能力的最佳途径。通过教育培训提高员工素质是星级饭店服务质量和竞争力提高的重要途径,不仅有助于提高服务质量、降低经营成本,而且能够促进其员工之间的团队合作,并促进员工自身的全面发展。本论文研究的主要目的在于从员工教育培训的理论出发,通过对延边地区星级饭店业员工教育培训现状的分析,提出延边地区星级饭店业员工教育培训中存在的问题,并针对现存的问题提出改进延边地区星级饭店业员工教育培训的对策。
[Abstract]:The 21st century is an era characterized by knowledge. Continuous learning is the inevitable requirement of market competition to service industry. As a sunrise industry in Yanbian area, star hotel industry is one of the important parts of tourism industry and plays an important role in promoting the economic and social development of Yanbian area. With the rapid development of tourism in Yanbian area, the competition of star-rated hotel industry in Yanbian area is increasingly fierce, and the competition of star-rated hotel industry is essentially the competition of talents. As an important part of human resource development and management, education and training is not only an important way to know, select and educate people, but also the best way to promote the development of individual and star hotel industry. More star hotel industry and individual double income investment mode, is gradually paid attention to by individuals and enterprises. Therefore, in order to be in an invincible position in the increasingly fierce market competition, the star-rated hotel industry must attach great importance to the education and training of staff and the development of human resources. It can be said that the promotion of the overall quality of the star hotel industry can not be separated from the improvement of the quality and ability of all the staff, education and training is undoubtedly the best way to improve the quality and ability of the staff. Improving the quality of staff through education and training is an important way to improve the service quality and competitiveness of star-rated hotels, which not only helps to improve the service quality and reduce the operating costs, but also promotes the team cooperation among their employees. And promote the overall development of the staff themselves. The main purpose of this paper is to analyze the current situation of the education and training of star-rated hotel staff in Yanbian area, and to put forward the problems in the education and training of star-rated hotel staff in Yanbian area, based on the theory of employee education and training. The countermeasures to improve the education and training of star-level hotel staff in Yanbian area are put forward in allusion to the existing problems.
【学位授予单位】：延边大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719

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