甘肃省工程建设招标代理服务质量分析与对策研究

发布时间：2018-01-29 01:33

本文关键词： 服务质量影响因素分析与研究　出处：《兰州交通大学》2015年硕士论文　论文类型：学位论文

【摘要】：招标代理机构做为代理招标人进行招标的中介服务机构,以其拥有的代理权,成为招投标交易市场的主体,影响着整个交易市场。招标代理机构的服务质量影响整个招标活动是否做到公开、公平、公正的原则,是否从专业角度,实现科学、择优、低价的目标,另外,代理市场的进一步规范与相关制度的完善,以及招标项目的建设规模、复杂程度的增加,对工程建设招标代理机构提出了新的要求。工程建设项目具有投资大、影响范围广、使用期限长的特点,作为工程招标代理机构应该恪守职责,遵循法律法规,严格按照行业规范从事招标工作。目前,我国各地区根据实际情况均出台各自的招标代理机构管理办法、制度,也仅仅是对招标代理机构的资质、工作流程上进行管理,对于真正意义上的招标代理服务质量并没有进行深入的约束。通过本论文的研究,一方面分析工程建设招标代理管理体制、运行机制和组织体系存在的不足对招标代理机构服务质量的影响,另一方面运用“服务质量差距模型”,对存在的服务质量差距从企业内部建设查找原因。提出招标代理服务质量影响因素的对策以及规范甘肃省工程建设招标代理市场的建议。通过本文的研究,主要得到以下的结论:①基于《中华人民共和国招标投标法》等我国现行法律的前提条件下,对于行业行政主管部门的职能接口进行合理的设计,同时对于招标投标的监督体制进行梳理,“以管促理,以理促管”,使招标代理工作能够科学、公正、高效。②对工程建设招标代理相关规则及制度进行完善。通过政府建立招标代理机构比选基本制度,对比选评审办法、评审委员会的组成,比选的程序等做出规定。③服务质量差距模型可以运用到工程建设招标代理服务质量的控制与管理实践中,分析影响因素造成的服务质量差距,指导与完善企业经营管理。④要弥合招标代理服务质量差距就必须加强招标代理企业的自身建设,使企业转变经营思路,树立品牌意识,做实做精招标代理业务。通过建立激励约束机制发现人才、留住人才。实行项目负责人竞争和目标责任管理机制,对同一行业的招标代理项目建立统一标准程序和内容。公司内部定期组织召开技术交流会议,交流心得,交流新的管理办法等,促进大家共同成长。建立招标资料库,并由专人负责管理。通过有效措施,使工程建设招标代理市场得到净化,使代理机构的服务质量不断提升,促进工程建设招标代理业务得到健康持续发展。
[Abstract]:As the intermediary service institution for bidding, the bidding agency becomes the main part of the bidding market with its agency right. Affect the whole trading market. Bidding agency service quality affects whether the whole bidding activities to do open, fair, fair principles, whether from a professional point of view, to achieve the goal of science, choice of excellence, low price, in addition. The further standardization of the agency market and the improvement of the related system, as well as the construction scale and complexity of the bidding project, put forward new requirements to the bidding agency of the project construction. The project construction project has a large investment. As a project bidding agency, it should abide by its duties, abide by laws and regulations, and strictly follow the industry regulations. At present, it is necessary to carry out the bidding work in accordance with the standards of the industry. According to the actual situation, each region of our country has issued their own bidding agency management methods, the system is only to the qualification of the bidding agency, work flow management. Through the research of this paper, on the one hand, it analyzes the management system of bidding agent in engineering construction. The shortcomings of operation mechanism and organization system affect the service quality of bidding agency. On the other hand, the gap model of service quality is used. To find out the cause of the gap of service quality from the internal construction of enterprises, to put forward the countermeasures of influencing factors of bidding agency service quality and to standardize the bidding agency market of engineering construction in Gansu Province, through the study of this paper. The main conclusions are as follows: 1 based on the premise of the existing laws of the people's Republic of China, such as the Law on bidding and bidding of the people's Republic of China, a reasonable design of the functional interface of the administrative department of the industry is carried out. At the same time, the supervision system of tendering and bidding is combed, "promoting management by management and promoting management by reason", so that the work of bidding agency can be scientific and fair. High efficiency .2 perfect the relevant rules and systems of the bidding agency of engineering construction. Through the government establish the basic system of comparing and selecting the bidding agency, compare the selection and evaluation method, and the composition of the evaluation committee. The model of service quality gap can be applied to the control and management of the service quality of the bidding agent in engineering construction, and the service quality gap caused by the influencing factors is analyzed. To guide and perfect the management of enterprises, it is necessary to strengthen the self-construction of the bidding agency enterprises in order to bridge the gap of the quality of bidding agency services, so that the enterprises can change their management ideas and establish brand awareness. Through the establishment of incentive and restraint mechanism to find talent, retain talent, implement the project leader competition and target responsibility management mechanism. Set up unified standard procedure and content for bidding agency projects in the same industry. Organize regular technical exchange meetings within the company, exchange ideas, exchange new management methods, etc. To promote the common growth of all. Set up the bidding database, and be responsible for the management. Through effective measures to purify the construction bidding agency market, so that the service quality of the agency continues to improve. To promote the construction of bidding agency business to get a healthy and sustainable development.
【学位授予单位】：兰州交通大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F284

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