基于3G技术的“移动勘险”项目管理研究

发布时间：2018-03-14 18:34

本文选题：项目管理　切入点：3G　出处：《南京邮电大学》2012年硕士论文　论文类型：学位论文

【摘要】：随着世界移动互联网及物联网、云计算技术的发展,3G技术的优势得到了充分的发挥。智能手机的普及进一步加快了国内移动互联网的发展,在行业信息化领域,手机OA、移动商务、移动执法、移动勘险、移动视频监控、移动采编等应用,实现了实时的位置服务、在线采集、视频图片上传、在线办公等功能,进一步提高及加快了中小企业及政府等行业的信息化水平。在车辆保险行业,长期以来,查勘定损主要依靠保险查勘员个人技能、经验和沟通能力,其工作质量高低主要取决于个人素质和责任心,由于缺乏后台及时的信息支持和实时有效监督,工作质量成为理赔管理的“短板”。此外,查勘员白天查勘后又回公司加班录入操作,工作时间延长,造成理赔效率不高,尤其是小额损失案件的理赔周期不合理延长,影响了客户满意度。本文以中国联通山东省分公司及天安保险公司的创新开发的“车险远程查勘系统”项目为研究对象,研究如何在3G行业信息化应用及在移动勘险这个具体项目中使用项目管理理论指导开发工作,通过项目管理方法对于提高移动信息化行业开发的规范化、降低开发成本、合理利用人办资源及降低风险具有重要的指导意义。
[Abstract]:With the development of the world mobile Internet and the Internet of things, the advantages of 3G technology have been brought into full play with the development of cloud computing technology. The popularity of smart phones has further accelerated the development of domestic mobile Internet, and in the field of industry informatization, Mobile phone OAA, mobile commerce, mobile law enforcement, mobile exploration, mobile video monitoring, mobile editing and other applications to achieve real-time location services, online acquisition, video picture upload, online office and other functions, Further improved and accelerated the level of information technology in small and medium-sized enterprises and government industries. In the vehicle insurance industry, for a long time, the investigation and determination of damage has mainly depended on the insurance surveyors' personal skills, experience and communication skills, and the quality of their work mainly depends on their personal quality and responsibility. Due to the lack of timely backstage information support and real-time and effective supervision, the quality of work has become a "short board" of claim management. In addition, the surveyors return to the company to record overtime after the daytime survey, thus prolonging the working hours, resulting in low efficiency in the settlement of claims. Especially the unreasonable extension of claim period in small loss cases affects customer satisfaction. In this paper, the project of "remote investigation system for Automobile Insurance", which is developed by Shandong Branch of China Unicom and Tianan Insurance Company, is taken as the research object. This paper studies how to use the project management theory to guide the development work in the application of 3G industry informatization and the project management theory in the specific project of mobile insurance, and how to improve the standardization of the development of mobile information industry and reduce the development cost through the project management method. Rational use of human-run resources and risk reduction has an important guiding significance.
【学位授予单位】：南京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F626;TN929.5

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