基于质量功能展开的青岛市智慧医疗服务体系研究

发布时间：2018-04-01 07:07

本文选题：智慧医疗　切入点：因子分析　出处：《山东科技大学》2017年硕士论文

【摘要】：本文以青岛市为例,在调查居民智慧医疗服务需求的基础上,运用质量功能展开方法,构建青岛市智慧医疗质量屋,得到青岛市智慧医疗的关键质量控制点和关键质量控制点,形成青岛市智慧医疗服务体系,以期引导青岛市智慧医疗的建设,使青岛市智慧医疗真正满足市民的需求,实现真正的为民服务。研究主要包括以下几个方面:(1)通过设计问卷调查青岛市市民对智慧医疗服务的需求,并对得到的数据进行信度、效度、因子分析,最终确定了目前青岛市居民对智慧医疗服务的19项需求要素,其中基本型7项、期望型8项、保健型4项。(2)使用质量功能展开方法,构建青岛市智慧医疗服务的质量屋,得到青岛市智慧医疗服务的5个关键质量控制点:医护人员的素质与能力;政府在医疗上的监督、扶持与治理;医院有预约挂号、网上缴费、远程医疗等功能;地区医疗机构间的互联;医院的医疗设备、医疗环境、药物、信息安全系统。(3)对青岛市内青岛大学附属医院、市立医院、市中心医院进行竞争分析,发现这三家医院目前并不能很好地满足市民的医疗需求。(4)利用QFD瀑布式分解模型,构建了青岛市智慧医疗服务的第二层质量屋,得到青岛市智慧医疗服务的3项关键质量保障要素,包括医院积极进行信息化建设,提供多种挂号、缴费、检验结果查看渠道,实现远程医疗、医疗信息推送等功能;区域内医疗机构互联,构建区域医疗云平台;医疗器械生产商为医院提供先进医疗设备,加快智能可穿戴医疗设备的研发。(5)根据青岛市智慧医疗服务质量屋中各质量特征要素与质量保障要素的重要度,构建了由医院、政府、社区与家庭、医疗领域生产商组成的青岛市智慧医疗服务体系,并结合青岛市三家三甲医院的市场竞争分析,详细提出了青岛市智慧医疗服务的质量保障措施。
[Abstract]:Taking Qingdao as an example, on the basis of investigating the demand of residents' intelligent medical service, and using the method of quality function expansion, this paper constructs the wisdom medical quality house of Qingdao, and obtains the key quality control points and key quality control points of Qingdao intelligent medical treatment. To form an intelligent medical service system in Qingdao, with a view to guiding the construction of intelligent medical care in Qingdao, so that it can truly meet the needs of the citizens. The research mainly includes the following aspects: 1) through designing a questionnaire survey on the needs of Qingdao citizens for intelligent medical service, and the reliability, validity and factor analysis of the obtained data, Finally, 19 elements of Qingdao residents' demand for intelligent medical service are determined, of which 7 are basic type, 8 are expected type, and 4 are health care type. (2) quality function expansion method is used to construct the quality house of Qingdao intelligent medical service. Five key quality control points of Qingdao intelligent medical service are obtained: the quality and ability of medical personnel, the supervision, support and administration of the government in medical treatment, the functions of appointment registration, online payment, telemedicine, etc. The interconnection of regional medical institutions; the competitive analysis of hospitals' medical equipment, medical environment, drugs, and information security systems; the Qingdao University affiliated Hospital, the Municipal Hospital, and the City Center Hospital in Qingdao City; It is found that these three hospitals are not able to meet the medical needs of the public at present. (4) using the QFD Falls decomposition model, the second quality house of Qingdao's intelligent medical service has been built. Three key quality assurance elements of Qingdao intelligent medical service were obtained, including hospital information construction, providing a variety of registration, payment, inspection results check channels, the realization of telemedicine, medical information push and other functions; Regional medical institutions are interconnected to build a regional medical cloud platform; manufacturers of medical devices provide advanced medical equipment for hospitals, Speeding up the R & D of Intelligent wearable Medical Devices.) according to the importance of quality characteristics and quality assurance elements in Qingdao Intelligent Medical Service quality House, a hospital, a government, a community and a family have been constructed. The intelligent medical service system of Qingdao, which is composed of medical field manufacturers, and the market competition analysis of three third-class hospitals in Qingdao, are put forward in detail to ensure the quality of intelligent medical service in Qingdao.
【学位授予单位】：山东科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：R-05;F49

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