福田公司维护项目交接案例研究

发布时间：2018-04-08 14:50

本文选题：维护项目　切入点：工作交接　出处：《大连理工大学》2013年硕士论文

【摘要】：伴随着全球化、信息化以及软件技术的发展,软件服务外包项目的类型已经发生了很大的变化。全新项目开发的比例开始下降,而维护项目的比例已开始在一些公司中占主导地位。然而在漫长的软件维护过程中,由于成本,质量,风险,以及外在的政治经济因素影响,难免出现软件维护项目交接需求,而如何控制交接质量,保证软件维护工作平滑过渡,是项目交接过程中不可避免的课题。软件维护项目由于信息不对称,工作可见性差,因此项目交接过程中,通常由项目业主确定项目交接范围,决定项目交接方法,主导整个交接工作的进度。而这种过于依赖项目业主的交接方法,在遇到项目业主对于项目交接缺乏积极性的时候,对于承接方来说是一种毁灭性的灾难。由于缺乏对项目业主的有效反制手段,承接方在工作交接过程中,将难以确认工作交接的范围,保证工作交接的质量,从而不能对工作交接进行有效管理,造成工期延长、返工甚至项目交接中止。本文以福田公司在软件维护项目交接过程中,因为交接质量未达预期造成项目交接中途停止为研究案例,结合软件维护项目特点,深刻分析导致交接质量失控的内在原因。总结目前福田公司使用的工作交接流程以及交接方法的局限性。从项目范围管理和项目质量管理的角度,结合知识转移理论和福田公司的实际情况,提出一套发挥内部员工积极性,削弱项目业主不良影响的软件维护项目交接方法。在一定程度上,让类似福田公司的工作承接方在今后的工作交接过程中,更加容易的明确工作交接范围、选择合适的交接方法、制定合理的交接质量标准,从而保证维护工作交接的顺利进行。
[Abstract]:With the development of globalization, information technology and software technology, the types of software service outsourcing projects have changed a lot.The proportion of new projects is beginning to decline, while the proportion of maintenance projects is beginning to dominate in some companies.However, in the long process of software maintenance, due to the influence of cost, quality, risk and external political and economic factors, it is inevitable that there is a need for the handover of software maintenance projects, and how to control the handover quality and ensure the smooth transition of software maintenance work.It is an inevitable subject in the process of project handover.Due to the asymmetry of information and poor visibility of the work in the software maintenance project, the project owner usually determines the project handover scope, determines the project handover method, and dominates the progress of the whole handover work in the process of project handover.This too dependent on the transfer of project owners, in the event of project owners lack of enthusiasm for the handover of the project, is a devastating disaster for the recipient.Due to the lack of effective countermeasures for the owners of the project, it will be difficult to confirm the scope of the work transfer and ensure the quality of the transfer of work during the process of work handover, thus the effective management of the handover of work can not be carried out and the duration of the project will be prolonged.Rework or even project handover aborted.This paper takes Fukuda Company as a case study in the process of software maintenance project handover because the handover quality is not up to expectations and causes the stoppage of the project midway. Combined with the characteristics of the software maintenance project, this paper deeply analyzes the internal reasons that lead to the runaway quality of the handover.Summarize the current Futian work handover process and the limitations of the handover method.From the point of view of project scope management and project quality management, combined with the theory of knowledge transfer and the actual situation of Fukuda Company, this paper puts forward a set of software maintenance project handover method that exerts the enthusiasm of internal staff and weakens the adverse influence of project owner.To a certain extent, it is easier to make clear the scope of the handover, select the appropriate handover method, and formulate reasonable quality standards for the transfer of work, which is similar to that of the Fukuda Company, in the future work handover process.In order to ensure the smooth transfer of maintenance work.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F49

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