数字集群应急通信共网运营研究

发布时间：2019-03-12 10:18

【摘要】：随着社会经济的发展,公众移动通信取得了飞速的发展。伴随着重大社会突发事件的频繁发生、重大政治经济文化活动的不断开展以及政府日常指挥调度通信的需求不断涌现,数字集群应急通信(Digital Trunking Emergency Communication)的发展越来越提上各级政府议事日程。众多国家建立了以覆盖整个国土的数字集群应急通信网络,我国不少直辖市、省会城市甚至其它区域也兴建起属地的数字集群应急通信网络。数字集群应急通信在世界各地处于一个快速发展的时期,而数字集群应急通信共网运营则是数字集群应急通信发展的主要方向。本文首先在概述了数字集群应急通信四种运营模式和数字集群应急通信主要技术标准的基础上对我国国内主要数字集群应急通信共网建网时间、背景以及网络规模、顾客规模、共网运营、维护及服务模式、业务资费及收费模式进行比较进行了比较研究。在此基础上,基于扎根理论思想,对数字集群应急通信共网运营的原因进行了扎根研究,通过与数字集群应急通信业内知名专家、政府相关人士以及数字集群应急通信共网运营企业人员等的交流或访谈进行扎根分析,得出数字集群应急通信共网运营的外部原因以及内部原因：外部原因一可归结为数字集群应急通信建设、维护、技术升级费用的政府财政支出压力加大,外部原因二为政府所面临的指挥调度的政治压力快速增大,外部原因三为数字集群共网运营企业社会责任的增强；内部原因则归结为日益增加的提升数字集群应急通信指挥调度服务效率的内在动机。利用扎根思想对数字集群应急通信共网原因进行研究是本文的第一个创新点。建立并完善数字集群应急通信共网运营供应链、实现数字集群应急通信整体系统的最优绩效是数字集群应急通信共网运营供应链系统追求的目标。本文将供应链管理理论和系统动力学思想引入到数字集群应急通信共网运营系统中,建立了数字集群应急通信共网运营系统动力学模型,并对模型进行了仿真和控制分析,以某数字集群应急通信共网运营企业实践为基础进行了验证,进而得到一些有益于数字集群应急通信共网运营发展的思路和建议。这是本文研究的第二个创新点。数字集群应急通信共网运营最终目标是要实现或满足数字集群应急通信共网顾客的通信需求。因此,对于数字集群应急通信共网运营企业来说,数字集群应急通信共网运营所服务的顾客的满意度是数字集群应急通信共网运营必然要关注并重点改善的方面。本文借鉴了层次分析法研究顾客满意度的思想,以某数字集群应急通信共网运营企业顾客满意度进行了测评和分析,形成的目标层为6个指标,指标层为19个指标的由基础网络水平、事件保障水平、工程建设水平、客户服务水平、网络维护水平以及流程合理水平等组成目标层的数字集群应急通信共网运营顾客满意度层次模型,并根据问卷调查结果对该数字集群应急通信共网运营企业顾客满意度进行了测评,形成了该数字集群应急通信共网运营企业顾客满意度改进建议。将层次分析法研究思路引入数字集群应急通信共网运营顾客满意度研究构造相应指标体系是本文的第三个创新点。本文第一个创新点主要回答进行数字集群应急通信共网运营的原因,第二个创新点进一步重点回答如何实现数字集群应急通信共网运营,第三个创新点再进一步重在阐述如何更好地实现数字集群应急通信共网运营的价值即顾客满意这一最终目标。本文的研究成果对于深刻理解典型数字集群应急通信共网运营的特点、共网运营的内外原因、数字集群应急通信系统结构以及共网运营中如何提高顾客满意度等方面有很强的参考价值,特别体现出创新性地将一些诸如扎根理论、供应链管理轮、系统动力学方法以及层次分析法等管理理论和方法引入到数字集群应急通信共网运营的应用研究之中,为数字集群应急通信共网运营研究开辟了新的道路。
[Abstract]:With the development of the social economy, the public mobile communication has made a rapid development. With the frequent occurrence of major social emergencies, the continuous development of the major political and economic activities and the need of the daily command and dispatch communication of the government, the development of the Digital Trunking Emergency Communication is increasingly on the agenda of the government at all levels. A number of countries have established a digital cluster emergency communication network covering the entire land, and a number of municipalities directly under the Central Government, provincial capital cities and even other regions of the country also build the digital cluster emergency communication network of the territory. The emergency communication of the digital cluster is in a time of rapid development around the world, while the operation of the digital cluster emergency communication network is the main direction of the development of the emergency communication of the digital cluster. In this paper, the time, background and network scale, customer size and total network of the emergency communication network of the main digital cluster in China are firstly introduced on the basis of summarizing the four operation modes of the emergency communication of the digital cluster and the main technical standards of the emergency communication of the digital cluster. The comparison of camp, maintenance and service mode, service charge and charging mode is carried out. On the basis of this, based on the theory of root, this paper takes root in the reason of the common network operation of the digital cluster emergency communication, and through the communication with the emergency communication industry of the digital cluster, An analysis of the external causes and internal causes of the common network operation of the digital cluster emergency communication is based on the analysis of the exchange or interview of the experts, the government-related persons and the personnel of the digital cluster emergency communication co-operation enterprise. The external reason can be attributed to the emergency communication construction of the digital cluster. The government expenditure on the maintenance and technology upgrading is increased, and the external reason is the rapid increase of the political pressure of the command and dispatching faced by the government, and the third is the social responsibility of the digital cluster co-operation enterprise. The internal reason is attributed to the increasing increase of the efficiency of the emergency communication command and dispatching service of the digital cluster In this paper, the first part of this paper is to study the reason of the common network of the digital cluster emergency communication by taking root thought Innovation point. Establish and perfect the digital trunking emergency communication common network operation supply chain, and realize the optimal performance of the whole system of the digital cluster emergency communication is the digital cluster emergency communication co-network operation supply chain system In this paper, the supply chain management theory and the system dynamics are introduced into the operation system of the digital cluster emergency communication co-operation system, and the dynamic model of the digital cluster emergency communication co-operation system is established, and the model is simulated. And a certain digital cluster emergency communication co-network operation and development are obtained. The ideas and suggestions. This is the first study in this paper. Two innovation points. The ultimate goal of the digital trunking emergency communication co-network operation is to realize or meet the digital trunking emergency communication common network Therefore, in the case of a digital cluster emergency communication co-network operation enterprise, the satisfaction of the customer served by the digital cluster emergency communication co-network operation is the necessity to pay attention to the operation of the digital cluster emergency communication co-operation In this paper, the author uses the analytic hierarchy process to study the customer satisfaction, and evaluates and analyzes the customer satisfaction of a digital cluster emergency communication co-operation enterprise. The target layer is 6 indexes, and the index layer is the base network level of 19 indexes. Customer service level, project construction level, customer service level, network maintenance level and process reasonable level. The satisfaction level model is used, and the customer satisfaction degree of the digital cluster emergency communication co-network operation enterprise is evaluated according to the questionnaire results, and the customer satisfaction degree of the digital cluster emergency communication co-network operation enterprise is formed. Suggestions on improving the satisfaction of satisfaction. The corresponding index system of the research structure of the customer satisfaction of the network operation of the digital cluster emergency communication co-operation network is introduced in this paper. The first point of innovation in this paper is to answer the causes of the common network operation of the digital cluster emergency communication. The second innovation point further focuses on how to realize the digital set The third innovation point further focuses on how to better realize the value of the digital cluster emergency communication co-operation. The main objective of the customer satisfaction is to deeply understand the characteristics of the typical digital trunking emergency communication co-operation, the internal and external causes of the common network operation, the system structure of the digital trunking emergency communication and how to improve the customer satisfaction in the co-operation It is of great reference value in the field of digital cluster emergency communication, especially the management theories and methods such as root-rooted theory, supply chain management wheel, system dynamics method and analytic hierarchy process. In the application research of co-network operation, it is a common network for digital trunking emergency communication
【学位授予单位】：北京邮电大学
【学位级别】：博士
【学位授予年份】：2013
【分类号】：F626

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