正负性情绪、情绪智力对医学生情绪劳动策略的影响

发布时间：2018-02-09 06:38

本文关键词： 正性情绪负性情绪情绪智力情绪劳动策略医学生　出处：《苏州大学》2014年硕士论文　论文类型：学位论文

【摘要】：伴随着经济水平的发展，人们对高质量服务的需求日益提高；一些医患关系紧张现象也从侧面反映出医疗技术好坏不再是患者衡量一名医护工作者是否优秀的唯一标准。医护工作是典型的情绪劳动行业，情绪劳动策略的运用在其复杂的工作环境中扮演者重要角色，，医学生是未来医护工作者的最主要组成部分，研究医学生的情绪劳动策略的运用及影响因素有着重要意义。本研究选取医学生作为研究对象，将情绪状态、情绪智力及情绪劳动策略纳入一个研究框架，探讨三者之间关系。本研究结果显示：（1）医学生的性别及是否独生这两个人口学变量在情绪智力水平方面差异无显著统计学意义；（2）情绪智力水平高低与情绪劳动策略的运用存在显著差异，情绪智力水平影响情绪劳动策略的运用；（3）情绪智力水平与情绪状态对情绪劳动策略的运用有交互作用，且交互作用显著；不同情绪状态对深层扮演策略影响显著，对表层扮演策略影响不显著；（4）情绪智力水平高低及不同情绪状态对情绪劳动深层扮演策略的运用影响显著，对表层扮演策略影响不显著。（5）在正性情绪状态下，情绪智力水平高的医学生被试倾向于采用情绪劳动深层扮演策略，情绪智力水平较低的医学生被试倾向于采用表层扮演策略。负性情绪下情绪智力水平较高的医学生被试倾向于运用情绪劳动深层扮演策略，情绪智力水平较低的医学生被试倾向于运用表层扮演策略。该研究结果也有一定的应用及参考价值，表明医学生要成为一名优秀的医护工作者不但要掌握专业技能还要注意自身的情绪调节及情绪控制，以及注意提高自身情绪智力水平，多采用情绪劳动深层扮演策略；另一方面医疗机构在选拔人才时可以加以考虑对应聘者在这方面的考察，了解该应聘者的情绪劳动主导策略，选择录取那些以深层扮演为主导策略的应聘者。
[Abstract]:With the development of economic level, people's demand for high-quality services is increasing day by day; Some doctor-patient tensions also reflect the fact that medical skills are no longer the only standard by which patients measure the excellence of a health care worker. Health care is a typical emotional labor industry. The application of emotional labor strategy plays an important role in its complex work environment, and medical students are the most important part of future health care workers. It is of great significance to study the application of emotional labor strategies and the influencing factors of medical students. This study selected medical students as the research object, and put emotional state, emotional intelligence and emotional labor strategies into a research framework to explore the relationship between them. The results of this study show that there is no significant difference in emotional intelligence level between male and female medical students and whether they are single or not. 2) there is a significant difference between emotional intelligence level and the use of emotional labor strategies. Emotional intelligence level affects the use of emotional labor strategy. (3) emotional intelligence level and emotional state have an interactive effect on the use of emotional labor strategy, and the interaction is significant, while different emotional state has a significant effect on deep acting strategy. (4) the level of emotional intelligence and the effect of different emotional states on the use of deep acting strategies of emotional labor were significant, but not significant on the surface playing strategies. (5) in the positive emotional state, there was no significant effect on the level of emotional intelligence and the use of deep acting strategies in emotional labor. The medical students with high emotional intelligence level tended to adopt the deep acting strategy of emotional labor. The medical students with lower emotional intelligence level tended to adopt surface acting strategy, while the medical students with higher emotional intelligence level under negative emotion tended to use emotional labor deep acting strategy. Medical students with lower emotional intelligence tended to use surface-acting strategies. The results also have some application and reference value, which indicates that medical students should not only master professional skills but also pay attention to their emotional regulation and emotional control if they want to become an excellent health care worker. And pay attention to improving their own emotional intelligence level, and adopt more deep acting strategies of emotional labor; on the other hand, medical institutions can consider the investigation of candidates in this respect when selecting talents, to understand the dominant strategies of emotional labor of the candidates. Choose to recruit candidates with deep acting as the dominant strategy.
【学位授予单位】：苏州大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：B842

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