不文明行为受施者的工作倦怠与工作绩效

发布时间：2018-03-17 20:20

本文选题：工作场所不文明行为　切入点：工作倦怠　出处：《中国心理卫生杂志》2014年07期 　论文类型：期刊论文

【摘要】：目的:探讨工作倦怠在工作场所不文明行为与受施者工作绩效之间的作用。方法:以企事业单位的302名员工为对象,利用工作场所不文明行为问卷(WIS)、员工工作倦怠量表(CMBI)和工作绩效量表(JPS)评定被试在过去1年内在工作场所中所遭受的不文明行为的频率、工作倦怠的程度和工作绩效的优劣,采用多元回归分析评估工作倦怠与工作场所不文明行为及工作绩效之间的关系。结果:WIS总分的平均得分为(2.0±0.6),其中WIS四个维度得分别为工作不文明行为(2.2±0.7)、环境不文明行为(2.2±0.9)、领导不文明行为(1.9±0.6)和人际不文明行为(1.8±0.7);WIS总分与CMBI总分呈正相关(r=0.55,P0.001)与JPS总分呈负相关(r=-0.44,P0.001),CMBI总分与JPS总分呈负相关(r=-0.72,P0.001);工作场所不文明行为总分通过工作倦怠得分对于工作绩效得分产生正向预测作用(ΔR2=0.53,P0.001)。结论:遭受工作场所不文明行为的员工容易产生工作倦怠,工作绩效水平较低。
[Abstract]:Objective: to explore the role of job burnout in the relationship between uncivilized behavior in the workplace and the job performance of the recipient. Methods: 302 employees in enterprises and institutions were selected as subjects. The WISI, CMBI and JPSs were used to assess the frequency of uncivilized behaviors, the degree of job burnout and the quality of job performance in the past year. Multiple regression analysis was used to evaluate the relationship between job burnout and workplace uncivilized behavior and job performance. Results the average score of the total score of WIS was 2. 0 卤0. 6, and the four dimensions of WIS were 2. 2 卤0. 7 and 2. 2 卤0. 7 respectively. (2. 2 卤0. 9), 2. 2 卤0. 9), 1. 9 卤0. 6) and 1. 8 卤0. 7 卤0. 7 uncivilized behavior. The total score of Wis is positively correlated with the total score of CMBI. There is a negative correlation between the total score of JPS and the total score of JPS. There is a negative correlation between the total score of JPS and the total score of JPS. The total score of uncivilized behavior in the workplace is obtained by job burnout. The score had a positive predictive effect on job performance score (螖 R _ 2 / 0. 53 / P _ 0.001). Conclusion: employees who suffer from uncivilized behavior in the workplace are likely to suffer from job burnout. The level of job performance is low.
【作者单位】：河南大学心理与行为研究所;河南大学外语学院;
【基金】：国家自然基金项目(71171073)
【分类号】：B849

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