基于冰山模型的志愿者胜任力培训研究

发布时间：2018-06-04 23:35

本文选题：志愿者 + 冰山模型　；参考：《山西医科大学》2017年硕士论文

【摘要】：目的通过对志愿者胜任力、自我和谐、自我分化及生活满意度的调查,了解志愿者志愿者胜任力的现状,分析其影响因素;并探讨志愿者的胜任力水平、自我和谐水平、自我分化程度及生活满意度水平四者的关系。在此基础上根据胜任力冰山模型设计出符合志愿者切实需求的胜任力培训方案并探讨胜任力培训的效果。方法1.调查研究:选用自编的志愿者胜任力问卷、自我和谐量表(SCCS)、自我分化量表(DSI-R)和生活满意度量表(SWLS)对山西省500名志愿者进行调查研究,采用随机抽样的方法,对晋中义工协会及山西大学城公益联盟等多家志愿者协会或社团进行问卷调查,初步了解志愿者的胜任力程度,以及相关心理学指标的现状。2.干预研究:在基线调查的基础上,随机选择胜任力得分低于调查人群27%的志愿者作为研究对象,明确培训内容及知情同意书,自愿参加本研究。将招募的志愿者分为干预组和对照组。对干预组进行志愿者胜任力相关内容的讲授培训;对照组不进行干预。比较两组不同时间点前测、即时后测中胜任力问卷,以及相关心理学指标的差异。探讨胜任力培训对志愿者胜任力以及相关指标的影响。结果1.调查研究(1)志愿者胜任力的知识得分为14.55±3.19,技能得分为20.86±4.21,特质得分为7.21±1.80,自我概念得分为14.17±2.46,胜任力总分得分为72.30±7.95。(2)不同性别的志愿者在动机(t=-4.828,p0.001)、特质(t=-2.086,p0.05)、自我概念(t=-2.625,p0.01)和胜任力总分(t=-2.621,p0.01)上存在显著差异;不同年龄段的志愿者在知识(F=2.664,p0.05)、技能(F=5.662,p0.001)、动机(F=2.592,p0.05)、自我概念(F=5.265,p0.001)和胜任力总分(F=2.062,p0.05)上存在显著差异;不同家庭所在地的志愿者在胜任力自我概念维度(F=9.550,p0.001)上存在显著差异;有无宗教信仰的志愿者在胜任力总分及各维度上无显著差异(p0.05);志愿者管理者在特质(t=-3.673,p0.001)、自我概念(t=-2.168,p0.05)和胜任力总分(t=-2.019,p0.05)上要显著高于普通志愿者;不同累计服务时长的志愿者在胜任力的知识(F=12.643,p0.001)、技能(F=2.643,p0.05)、特质(F=8.542,p0.001)、自我概念(F=6.923,p0.001)和胜任力总分(F=5.085,p0.001)上均存在显著差异。(3)相关分析发现胜任力与自我和谐显著负相关(r=-0.342,p0.01);胜任力与自我分化(r=0.310,p0.01)、生活满意度(r=0.328,p0.01)显著正相关;自我和谐与自我分化(r=-0.520,p0.01)、生活满意度(r=-0.213,p0.01)显著负相关;自我分化与生活满意度呈显著正相关(r=0.207,p0.01)。(4)多元回归分析结果显示,影响自我和谐的主要因素有性别、担任角色、累计服务时长和胜任力总分。影响自我分化的主要因素有性别、累计服务时长和胜任力总分。影响生活满意度的主要因素有年龄、家庭所在地、宗教信仰、担任角色和胜任力总分。(5)分层回归分析结果显示,在控制志愿者人口学变量、胜任力各维度的影响因素后,自我和谐、自我分化仍然对生活满意度有预测作用;中介效应检验结果显示自我和谐、自我分化在胜任力和生活满意度中起到部分中介作用,中介效应量分别是11.91%、11.13%。2.干预研究(1)胜任力培训后,干预组志愿者胜任力在知识(p0.01)、自我概念(p0.01)及胜任力总分(p0.05)上显著提高。(2)胜任力培训后,干预组志愿者的自我和谐水平(p0.001)显著下降,自我分化(p0.05)、生活满意度(p0.01)显著提高。结论(1)志愿者胜任力接近平均水平,且志愿者的性别、年龄、担任角色、累计服务时长是影响志愿者胜任力的重要人口学因素;(2)胜任力是自我和谐、自我分化以及生活满意度的重要影响因素,且能够正向预测自我和谐、自我分化和生活满意度;(3)自我和谐、自我分化在胜任力与生活满意度之间分别起到部分中介作用;(4)胜任力培训对于提高志愿者的胜任力水平、自我和谐水平、自我分化程度、生活满意度水平有一定成效。
[Abstract]:Objective through the investigation of volunteers' competence, self harmony, self differentiation and life satisfaction, the present situation of volunteer competence was understood and its influencing factors were analyzed, and the relationship between the level of competence of volunteers, the level of self harmony, the degree of self differentiation and the level of life satisfaction were discussed. On the basis of this, the success of the four people was based on the victory of Li ice. The mountain model designed the competency training program which conforms to the practical needs of the volunteers and discussed the effect of competency training. Method 1. investigation and study: the self-made volunteer competency questionnaire, self harmony scale (SCCS), self differentiation scale (DSI-R) and life satisfaction scale (SWLS) were used to investigate and study 500 volunteers in Shanxi province. The method of sampling was conducted on a number of volunteer associations or associations, such as the Jinzhong volunteer association and the Shanxi University City commonweal alliance, to investigate the level of the volunteers' competence and the status of the related psychological indicators in the.2. intervention study. On the basis of the baseline survey, the volunteers' competence score was lower than the 27% of the survey population. As the research object, the subjects were given the training content and the informed consent and volunteered to participate in the study. The volunteers were divided into the intervention group and the control group. The intervention group was given the training of the competence related content of the volunteers; the control group did not intervene. The two groups of different time points were compared, the competency questionnaire in the immediate post test, and the related heart were compared. The influence of competency training on volunteer competence and related indexes. Results 1. (1) the score of competence of volunteers was 14.55 + 3.19, skill score was 20.86 + 4.21, trait score was 7.21 + 1.80, self concept score was 14.17 + 2.46, and the total score of competency was 72.30 + 7.95. (2). The other volunteers had significant differences on t=-4.828 (p0.001), t=-2.086 (P0.05), t=-2.625 (P0.01) and t=-2.621 (P0.01); the volunteers of different ages were in knowledge (F=2.664, P0.05), skills (F=5.662, p0.001), motivation, self-concept, and competency. 2, P0.05) there were significant differences; there were significant differences between the volunteers of different families in the competency self-concept dimension (F=9.550, p0.001); there was no significant difference in the total score and the dimensions of the volunteers without religious belief (P0.05); the volunteer manager was in the t=-3.673, p0.001, and the self-concept (t=-2.168, P0.05) and competence. The t=-2.019 (P0.05) was significantly higher than that of the ordinary volunteers; the volunteers with different cumulative service hours had significant differences in competence knowledge (F=12.643, p0.001), skills (F=2.643, P0.05), F=8.542, p0.001, F=6.923, p0.001, and the total score of competency (F=5.085, p0.001). (3) correlation analysis found competence and The significant negative correlation of self harmony (r=-0.342, P0.01); competency and r=0.310 (P0.01), life satisfaction (r=0.328, P0.01) significant positive correlation; self congruence and self differentiation (r=-0.520, P0.01), life satisfaction (r=-0.213, P0.01) significantly negative; self differentiation and life satisfaction showed significant positive correlation (r=0.207, P0.01). (4) multiple returns The results showed that the main factors affecting self harmony were gender, role, length of service and total competency. The main factors affecting self differentiation were gender, cumulative length of service and total competency. The main factors affecting life satisfaction were age, home site, religious belief, role and competency. (5) the results of stratified regression analysis showed that self congruence and self differentiation still have a predictive effect on life satisfaction after controlling the demographic variables and the factors of competence, and the results of the mediator effect test show that self harmony and self differentiation play a part of mediator effect in competence and life satisfaction. After the 11.91%, 11.13%.2. intervention study (1) competency training, the competence of the intervention group was significantly improved in knowledge (P0.01), self concept (P0.01) and the total score of competence (P0.05). (2) after competency training, the self harmony level (p0.001) of the volunteers in the intervention group decreased significantly, and the self-differentiation (P0.05) and life satisfaction (P0.01) were significantly raised. Conclusion (1) the competence of volunteers is close to the average level, and the gender, age, role of the volunteers and the length of the service are important demographic factors that affect the competence of the volunteers; (2) competence is an important factor in self harmony, self differentiation and life satisfaction, and can predict self harmony, self differentiation and birth. Life satisfaction; (3) self harmony, self differentiation in the competence and life satisfaction respectively play a part of the intermediary role; (4) competency training to improve the level of volunteers, self harmony level, self differentiation, life satisfaction level has a certain effect.
【学位授予单位】：山西医科大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：B848

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