护士情绪劳动表现策略的个体影响因素分析
发布时间：2018-08-16 12:42
【摘要】： 目的:了解护士情绪劳动的现状,探讨护士情绪劳动表现策略的个体影响因素,并提出针对性的措施。为临床护理管理者制定方案降低护士工作倦怠感、提高护理服务质量和患者满意度提供科学依据。 方法:采用整群随机抽样的方法抽取3所省级三级甲等医院在职护士共486名。采用情绪工作量表、情绪智力量表、一般自我效能量表、正负性情绪量表、特质应对量表和艾森克人格问卷成人版以及自行设计的护士一般情况调查表收集资料。所有数据采用SPSS11.5统计软件进行处理。 结果: 1.护士在情绪劳动中,最经常采用的表现策略是自然表现,其次是深层表现,最后是表面表现。 2.通过差异检验,发现情绪劳动表现策略得分在工作年限、职称上存在显著性差异,在自然表现上,高年资、高级职称的护士得分高于低年资护士(P＜0.01)、低级职称的护士(P＜0.05);在表面表现上,随着工作年限的增长,得分呈先升后降的趋势(P＜0.05)。情绪劳动表现策略在婚姻状况、是否独生子女、出生来源等方面无显著性差异。 3.护士情绪智力得分与护生无显著性差异(P＞0.05);等级差异分析表明:不同情绪智力水平的护士,其自然表现和深层表现得分均有不同程度的差异(F=23.968,P＜0.001:F=12.968,P＜0.001);相关分析发现:情绪智力与自然表现、深层表现均呈显著性正相关关系(r=0.356,P＜0.01;r=0.293,P＜0.01)。 4.独立样本t检验显示:护士一般自我效能感显著高于常模(P＜0.001);等级差异分析表明:不同自我效能感水平的护士在自然表现和深层表现得分上有显著性差异(F=9.292,P＜0.001;F=3.340,P＜0.05);相关分析发现:自我效能感与自然表现、深层表现均呈显著性正相关关系(r=0.205,P＜0.01;r=0.164,P＜0.01)。 5.护士积极应对得分显著高于常模(P＜0.001),消极应对得分显著低于常模(P＜0.01);等级差异分析表明:不同积极应对水平的护士,其自然表现和深层表现得分均有显著性差异(F=3.641,P＜0.05;F=3.088,P＜0.05),不同消极应对水平的护士,其表面表现和深层表现得分均有显著性差异(F=3.255,P＜0.05;F=3.340,P＜0.05);相关分析发现:积极应对方式与自然表现、深层表现均呈微弱正相关关系(r=0.121,P＜0.05:r=0.106,P＜0.05),而消极应对与表面表现呈显著性正相关关系(r=0.151,P＜0.01),与深层表现呈显著性负相关关系(r=-0.136,P＜0.01)。 6.差异分析显示:护士正性情绪得分低于常模(P＜0.001),负性情绪得分高于常模(P＜0.001);等级差异分析表明:不同正性情绪水平的护士,其深层表现得分有显著性差异(F=3.255,P＜0.05),不同负性情绪水平的护士在自然表现、表面表现和深层表现得分上有不同程度的差异(F=5.129,P＜0.01;F=5.238,P＜0.01;F=3.879,P＜0.05);相关分析发现:正性情绪与深层表现呈显著性正相关关系(r=0.150,P＜0.01),而负性情绪与自然表现、深层表现呈显著性负相关关系(r=-0.173,P＜0.01;r=-0.113,P＜0.01),与表面表现呈显著性正相关关系(r=0.167,P＜0.01)。 7.独立样本t检验显示:护士精神质和神经质得分显著低于常模(P＜0.001,P＜0.001),而内外向与成熟度得分显著高于常模(P＜0.001,P＜0.001);等级差异分析表明:不同精神质水平的护士在自然表现和表面表现得分上有不同程度的差异(F=11.443,P＜0.001;F=4.287,P＜0.05),不同神经质水平的护士在自然表现和表面表现得分上有不同程度的差异(F=5.210,P＜0.01;F=5.940,P＜0.01),不同成熟度的护士,其自然表现、表面表现和深层表现得分均有不同程度的差异(F=24.194,P＜0.001;F=15.585,P＜0.001;F=3.911,P＜0.05)。相关分析发现:艾森克人格特征的神经质、精神质均与自然表现呈显著性负相关关系(r=-0.283,P＜0.01;r=-0.188,P＜0.01),与表面表现呈显著性正相关关系(r=0.200,P＜0.01;r=0.165,P＜0.01),成熟度与自然表现呈显著性正相关关系(r=0.337,P＜0.01),与表面表现呈显著性负相关关系(r=-0.291,P＜0.01),与深层表现呈微弱正相关关系(r=0.113,P＜0.05)。 8.回归分析表明情绪智力、成熟度、精神质是自然表现的重要预测因子(R~2=0.199),成熟度是表面表现的微弱预测因子(R~2=0.085),情绪智力是深层表现的微弱预测因子(R~2=0.086)。 结论: 1.在情绪劳动中护士最常用的表现策略是自然表现,其次是深层表现,最后是表面表现。 2.自然表现受工作年限和职称的影响,表面表现受工作年限的影响。 3.情绪智力是情绪劳动表现策略的个体影响因素,主要体现在对自然表现和深层表现两种策略。 4.一般自我效能感对自然表现和深层表现均有显著性影响。 5.应对方式会影响到护士情绪劳动表现策略的运用,积极应对方式影响自然表现和深层表现的运用,而消极应对方式对表面表现和深层表现有影响。 6.情绪特质是情绪劳动表现策略的个体影响因素,正性情绪影响深层表现的运用,而负性情绪对三种表现策略均有影响。 7.人格特征是情绪劳动表现策略的个体影响因素,精神质和神经质影响自然表现和表面表现的运用,而成熟度对三种表现策略均有影响。
[Abstract]:Objective: To understand the status quo of nurses'emotional labor, explore the individual influencing factors of nurses' emotional labor performance strategies, and put forward corresponding measures.
Methods: A total of 486 nurses from three provincial hospitals were selected by cluster random sampling. The data were collected by Emotional Work Scale, Emotional Intelligence Scale, General Self-efficacy Scale, Positive and Negative Emotion Scale, Trait Coping Scale, Eysenck Personality Questionnaire Adult Version and Self-designed General Situation Questionnaire. All data were processed by SPSS11.5 statistical software.
Result:
1. In emotional labor, the most frequently used performance strategy is natural performance, followed by deep performance, and finally surface performance.
2. Through the difference test, it was found that the scores of emotional labor performance strategies were significantly different in working years and professional titles. In natural performance, the scores of senior nurses and senior nurses were higher than those of junior nurses (P < 0.01), and those of junior nurses (P < 0.05). There was no significant difference in marital status, whether the only child was born or not, and the source of birth.
3. There was no significant difference between nurses'emotional intelligence scores and nursing students (P > 0.05); the analysis of grade difference showed that nurses with different emotional intelligence levels had different degrees of differences in their natural and deep performance scores (F = 23.968, P < 0.001: F = 12.968, P < 0.001); correlation analysis found that both emotional intelligence and natural performance showed significant differences in deep performance. Positive correlation (r=0.356, P < 0.01; r=0.293, P < 0.01).
4. Independent sample t test showed that general self-efficacy of nurses was significantly higher than the norm (P < 0.001); grade difference analysis showed that nurses with different levels of self-efficacy had significant differences in the scores of natural performance and deep performance (F = 9.292, P < 0.001; F = 3.340, P < 0.05); correlation analysis found that self-efficacy and natural performance, deep surface. There was a significant positive correlation (r=0.205, P < 0.01; r=0.164, P < 0.01).
5. The score of positive coping was significantly higher than that of norm (P < 0.001), and the score of negative coping was significantly lower than that of norm (P There were significant differences in performance and deep performance scores (F = 3.255, P < 0.05; F = 3.340, P < 0.05); correlation analysis found that positive coping style and natural performance, deep performance were slightly positively correlated (r = 0.121, P < 0.05: r = 0.106, P < 0.05), while negative coping and surface performance were significantly positively correlated (r = 0.151, P < 0.01). There was a significant negative correlation (r=-0.136, P < 0.01).
6. Difference analysis showed that the scores of positive emotions were lower than the norm (P < 0.001), and the scores of negative emotions were higher than the norm (P < 0.001). The analysis of grade difference showed that the scores of deep performance of nurses with different levels of positive emotions were significantly different (F = 3.255, P < 0.05). There were significant differences in performance scores (F = 5.129, P < 0.01; F = 5.238, P < 0.01; F = 3.879, P < 0.05); correlation analysis showed that positive emotions were positively correlated with deep performance (r = 0.150, P < 0.01), while negative emotions were negatively correlated with natural performance and deep performance (r = - 0.173, P < 0.01; r = - 0.113, P < 0.01). There was a significant positive correlation between facial performance (r=0.167, P < 0.01).
7. Independent sample t-test showed that the scores of psychoticism and neuroticism of nurses were significantly lower than the norm (P < 0.001, P < 0.001), while the scores of introversion, extroversion and maturity were significantly higher than the norm (P < 0.001, P < 0.001). Nurses with different levels of neuroticism had different scores in natural and surface manifestations (F = 5.210, P < 0.01; F = 5.940, P < 0.01). Nurses with different maturity had different scores in natural manifestations, surface manifestations and deep manifestations (F = 24.194, P < 0.001; F = 15.585, P < 0.001). 3.911, P < 0.05). Correlation analysis showed that the neuroticism and psychoticism of Eysenck personality traits were negatively correlated with natural performance (r = - 0.283, P < 0.01; r = - 0.188, P < 0.01), and positively correlated with surface performance (r = 0.200, P < 0.01; r = 0.165, P < 0.01), and maturity was positively correlated with natural performance (r = 0.337, P < 0.01). P < 0.01), which was negatively correlated with surface manifestations (r = - 0.291, P < 0.01), and slightly positively correlated with deep manifestations (r = 0.113, P < 0.05).
8. Regression analysis showed that emotional intelligence, maturity and psychoticism were important predictors of natural performance (R~2=0.199), maturity was a weak predictor of surface performance (R~2=0.085), and emotional intelligence was a weak predictor of deep performance (R~2=0.086).
Conclusion:
1. The most commonly used performance strategy of nurses in emotional labor is natural performance, followed by deep performance, and finally surface performance.
2. the natural performance is affected by working years and professional titles, and the surface performance is affected by the number of years of work.
3. Emotional intelligence is an individual influencing factor of emotional labor performance strategy, which is mainly reflected in two strategies: natural performance and deep performance.
4. general self-efficacy has a significant impact on natural performance and deep performance.
5. Coping styles affect the use of nurses'emotional labor performance strategies, positive coping styles affect the use of natural and deep performance, while negative coping styles affect the surface and deep performance.
6. Emotional traits are the individual influencing factors of emotional labor performance strategies. Positive emotions affect the use of deep performance, while negative emotions affect all three performance strategies.
7. Personality traits are the individual influencing factors of emotional labor performance strategies. Psychosis and neuroticism affect the use of natural performance and surface performance. Maturity affects all three performance strategies.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2008
【分类号】：R395;B849
本文编号：2186016
[Abstract]:Objective: To understand the status quo of nurses'emotional labor, explore the individual influencing factors of nurses' emotional labor performance strategies, and put forward corresponding measures.
Methods: A total of 486 nurses from three provincial hospitals were selected by cluster random sampling. The data were collected by Emotional Work Scale, Emotional Intelligence Scale, General Self-efficacy Scale, Positive and Negative Emotion Scale, Trait Coping Scale, Eysenck Personality Questionnaire Adult Version and Self-designed General Situation Questionnaire. All data were processed by SPSS11.5 statistical software.
Result:
1. In emotional labor, the most frequently used performance strategy is natural performance, followed by deep performance, and finally surface performance.
2. Through the difference test, it was found that the scores of emotional labor performance strategies were significantly different in working years and professional titles. In natural performance, the scores of senior nurses and senior nurses were higher than those of junior nurses (P < 0.01), and those of junior nurses (P < 0.05). There was no significant difference in marital status, whether the only child was born or not, and the source of birth.
3. There was no significant difference between nurses'emotional intelligence scores and nursing students (P > 0.05); the analysis of grade difference showed that nurses with different emotional intelligence levels had different degrees of differences in their natural and deep performance scores (F = 23.968, P < 0.001: F = 12.968, P < 0.001); correlation analysis found that both emotional intelligence and natural performance showed significant differences in deep performance. Positive correlation (r=0.356, P < 0.01; r=0.293, P < 0.01).
4. Independent sample t test showed that general self-efficacy of nurses was significantly higher than the norm (P < 0.001); grade difference analysis showed that nurses with different levels of self-efficacy had significant differences in the scores of natural performance and deep performance (F = 9.292, P < 0.001; F = 3.340, P < 0.05); correlation analysis found that self-efficacy and natural performance, deep surface. There was a significant positive correlation (r=0.205, P < 0.01; r=0.164, P < 0.01).
5. The score of positive coping was significantly higher than that of norm (P < 0.001), and the score of negative coping was significantly lower than that of norm (P There were significant differences in performance and deep performance scores (F = 3.255, P < 0.05; F = 3.340, P < 0.05); correlation analysis found that positive coping style and natural performance, deep performance were slightly positively correlated (r = 0.121, P < 0.05: r = 0.106, P < 0.05), while negative coping and surface performance were significantly positively correlated (r = 0.151, P < 0.01). There was a significant negative correlation (r=-0.136, P < 0.01).
6. Difference analysis showed that the scores of positive emotions were lower than the norm (P < 0.001), and the scores of negative emotions were higher than the norm (P < 0.001). The analysis of grade difference showed that the scores of deep performance of nurses with different levels of positive emotions were significantly different (F = 3.255, P < 0.05). There were significant differences in performance scores (F = 5.129, P < 0.01; F = 5.238, P < 0.01; F = 3.879, P < 0.05); correlation analysis showed that positive emotions were positively correlated with deep performance (r = 0.150, P < 0.01), while negative emotions were negatively correlated with natural performance and deep performance (r = - 0.173, P < 0.01; r = - 0.113, P < 0.01). There was a significant positive correlation between facial performance (r=0.167, P < 0.01).
7. Independent sample t-test showed that the scores of psychoticism and neuroticism of nurses were significantly lower than the norm (P < 0.001, P < 0.001), while the scores of introversion, extroversion and maturity were significantly higher than the norm (P < 0.001, P < 0.001). Nurses with different levels of neuroticism had different scores in natural and surface manifestations (F = 5.210, P < 0.01; F = 5.940, P < 0.01). Nurses with different maturity had different scores in natural manifestations, surface manifestations and deep manifestations (F = 24.194, P < 0.001; F = 15.585, P < 0.001). 3.911, P < 0.05). Correlation analysis showed that the neuroticism and psychoticism of Eysenck personality traits were negatively correlated with natural performance (r = - 0.283, P < 0.01; r = - 0.188, P < 0.01), and positively correlated with surface performance (r = 0.200, P < 0.01; r = 0.165, P < 0.01), and maturity was positively correlated with natural performance (r = 0.337, P < 0.01). P < 0.01), which was negatively correlated with surface manifestations (r = - 0.291, P < 0.01), and slightly positively correlated with deep manifestations (r = 0.113, P < 0.05).
8. Regression analysis showed that emotional intelligence, maturity and psychoticism were important predictors of natural performance (R~2=0.199), maturity was a weak predictor of surface performance (R~2=0.085), and emotional intelligence was a weak predictor of deep performance (R~2=0.086).
Conclusion:
1. The most commonly used performance strategy of nurses in emotional labor is natural performance, followed by deep performance, and finally surface performance.
2. the natural performance is affected by working years and professional titles, and the surface performance is affected by the number of years of work.
3. Emotional intelligence is an individual influencing factor of emotional labor performance strategy, which is mainly reflected in two strategies: natural performance and deep performance.
4. general self-efficacy has a significant impact on natural performance and deep performance.
5. Coping styles affect the use of nurses'emotional labor performance strategies, positive coping styles affect the use of natural and deep performance, while negative coping styles affect the surface and deep performance.
6. Emotional traits are the individual influencing factors of emotional labor performance strategies. Positive emotions affect the use of deep performance, while negative emotions affect all three performance strategies.
7. Personality traits are the individual influencing factors of emotional labor performance strategies. Psychosis and neuroticism affect the use of natural performance and surface performance. Maturity affects all three performance strategies.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2008
【分类号】：R395;B849
【引证文献】
相关期刊论文 前1条
1 陈丹丹;邢强;胡慧容;;监狱基层男性警察情绪劳动调查分析报告[J];社会心理科学;2010年03期
相关硕士学位论文 前6条
1 曾慧婷;护士的人格特质、情绪劳动策略和职业倦怠的相关性研究[D];暨南大学;2011年
2 朱敏;护士心理一致感、人格特征与职业倦怠的相关性研究[D];苏州大学;2011年
3 许佳佳;效能团体辅导对护理人员职业生涯状况的影响研究[D];山西医科大学;2010年
4 王丽;长沙市区护士情绪劳动及其相关因素的研究[D];中南大学;2010年
5 毕淑娴;高中生依恋及情绪启动对人际信任的影响研究[D];上海师范大学;2012年
6 陈素革;IT企业知识员工情绪工作研究[D];东北大学;2010年
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