基于Jfinal银行培训服务测评系统的设计与实现

发布时间：2018-03-04 22:08

本文选题：培训服务　切入点：满意度　出处：《湖北工业大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着社会的发展,知识更迭变得十分迅速,越来越的企业通过培训来提高员工的综合素质。有的国企如银行、通信、电力等企业甚至建立了专门的培训中心来进行培训业务。培训作为一种提高员工素质的途径,同时培训也是一种服务的体现,如何更好的为员工服务确保培训服务的质量就需要对历史的培训服务质量进行测评。在信息化程度发展不是很高之前,大部分测评都是纸质版的测评方式,这种测评方式很难做到随时随地进行测评,还有就是极大的浪费了纸张以及笔等资源,同时还需要做后期的统计分析对人力资源也是一种浪费。最重要的这种方式对测评数据基本都是一次性的,很少对这部分数据进行综合分析,通过纵向分析可以将历年的数据进行分析,对这部分测评数据进行良好的挖掘。本论文主要利用已有的测评框架,将当前主流的测评模型应用到培训业务中来,对培训过程中的每个细节分析建模。系统利用Jfinal框架开发了一套轻量级的高扩展的Web系统,同时利用建立的框架分析统计利用Web系统得到的用户测评数据,分析顾客服务满意率的变化,为企业的决策和管理者提供客观可行的数据支撑。
[Abstract]:With the development of society, knowledge change becomes very rapid, more and more enterprises improve the comprehensive quality of their employees through training. Some state-owned enterprises such as banks, communications, Electric power enterprises have even set up special training centers to carry out training operations. As a way to improve the quality of their employees, training is also a service embodiment. How to better serve employees to ensure the quality of training service needs to evaluate the quality of historical training service. Before the development of information level is not very high, most of the evaluation is a paper version of the evaluation method. This kind of evaluation method is very difficult to do at any time, anywhere, and there is a great waste of paper and pen and other resources, At the same time, it is also a waste of human resources to do later statistical analysis. The most important way to evaluate the data is basically one-off, and it is rarely comprehensive analysis of this part of the data. Through longitudinal analysis, we can analyze the data of the past years, and mine this part of the data well. This paper mainly uses the existing evaluation framework to apply the current mainstream evaluation model to the training business. The system uses Jfinal framework to develop a set of lightweight and highly expanded Web system, and uses the established framework to analyze and analyze the user evaluation data obtained from Web system. The change of customer service satisfaction rate is analyzed to provide objective and feasible data support for enterprise decision-making and management.
【学位授予单位】：湖北工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP393.09

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