长城汽车修理厂管理流程优化研究

发布时间：2018-04-22 21:22

本文选题：管理流程 + 流程分析　；参考：《吉林大学》2017年硕士论文

【摘要】：流程优化理论与思想经过多年的发展和演进,在各类企业中得到广泛的应用。流程优化对于提高管理效率、提升企业核心竞争力、消除浪费具有重要的意义。长城汽车修理厂是一家小型民营企业,管理理念和模式落后,面临着激烈的市场竞争,急需梳理企业现有流程,查找问题,提出方案,以进一步提高管理水平和经营效益。本文正是以长城汽车修理厂为案例,对其管理流程进行描述、分析和优化。全文共分为六章。第一章是绪论,目的是提出本选题的研究背景和意义,对相关的研究现状进行梳理,提出本文的主要研究内容,进一步梳理研究思路和研究方法。第二章是相关理论及方法,系统总结了企业资源计划、流程优化、六西格玛等理论的发展和应用情况,相关理论在发展过程中衍生了诸多模型和工具,本文对工序分析法、标杆瞄准法、DMIAC模型、ESIA分析法等工具和方法进行总结,为本研究提供理论和方法支撑。第三章是长城汽车修理厂现行管理流程诊断,首先介绍长城汽车修理厂的发展沿革和基本概况,然后从组织架构、服务流程、作业流程和人力资源管理流程等方面对现行管理流程进行描述,最后分析了现行管理流程存在的不合理、不经济、不效率的主要问题。第四章是长城汽车修理厂管理流程优化方案设计,根据流程描述和流程分析的结果,全方位的重新设计管理流程,首先提出流程优化方案的基本思想、目标和原则,然后分门别类的对组织结构、服务流程、作业流程和人力资源管理流程进行优化。第五章是长城汽车修理厂管理流程优化的保障措施,从管理理念、规章制度、人力资源保障、激励机制、评价反馈等方面提出了管理流程优化的保障措施。第六章是结论和展望,对全文进行系统总结,提出企业未来的改进方向。本研究主要应用的文献调查法、观察法、对比研究法等方法,采用定性分析和定量分析相结合的研究思路,分析问题时既考虑规范化、科学化的总体目标,又充分考虑本企业人力构成、企业文化等诸多现实因素。力争将提出的优化方案应用到企业的管理实践中去,从而有效的提高企业的管理效率和综合效益。
[Abstract]:The theory and thought of process optimization have been widely used in all kinds of enterprises after years of development and evolution. Process optimization plays an important role in improving management efficiency, enhancing core competitiveness and eliminating waste. The Great Wall Auto repair Factory is a small private enterprise with backward management concept and mode. It is faced with fierce market competition. It is urgent to sort out the existing process of the enterprise, find out the problems, and put forward a plan to further improve the management level and management efficiency. This paper describes, analyzes and optimizes the management flow of the Great Wall Auto repair Factory. The full text is divided into six chapters. The first chapter is the introduction, the purpose is to propose the research background and significance of this topic, to sort out the relevant research status, to put forward the main research content of this paper, to further comb the research ideas and research methods. The second chapter is related theories and methods, systematically summarizes the development and application of enterprise resource planning, process optimization, six Sigma and other theories, related theories have derived many models and tools in the process of development. The benchmarking method is summarized with DMIAC model and ESIA analysis method, which provides theoretical and methodological support for this study. The third chapter is the current management process diagnosis of the Great Wall auto repair factory. First, it introduces the development history and basic situation of the Great Wall auto repair factory, and then from the organizational structure, service flow, This paper describes the current management process from the aspects of business process and human resource management process, and finally analyzes the main problems existing in the current management process such as unreasonable, uneconomical and inefficient. The fourth chapter is the the Great Wall auto repair factory management process optimization scheme design, according to the process description and process analysis results, the overall redesign of the management process, first of all, put forward the basic idea of the process optimization scheme, objectives and principles, Then the organization structure, service flow, operation process and human resource management process are optimized. The fifth chapter is the guarantee measures of the Great Wall auto repair factory management process optimization, from the management concept, rules and regulations, human resources security, incentive mechanism, evaluation feedback and other aspects of the management process optimization security measures. The sixth chapter is the conclusion and prospect, carries on the system summary to the full text, proposes the enterprise future improvement direction. The main methods used in this study are literature survey, observation, contrast research, and so on. The research method combines qualitative analysis with quantitative analysis, and the overall goal of standardization and science is taken into account in the analysis of the problem. Fully consider the composition of the enterprise manpower, corporate culture and many other practical factors. In order to improve the efficiency and comprehensive benefit of the enterprise, the proposed optimization scheme can be applied to the management practice of the enterprise.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：U472.3

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