基于互联网的高校档案馆信息服务策略研究
发布时间：2018-09-19 19:11
【摘要】：随着社会的进步和互联网的飞速发展,高校管理人员、高校师生、社会科研人员等用户群体对高校档案馆的服务提出了更高的要求,传统的高校档案馆服务模式已不能适应互联网时代的要求,如何使高校档案馆的服务模式与时代同步是目前高校档案馆亟需解决的问题。通过对国内外高校档案馆的服务模式进行系统梳理,总结了国内外高校档案馆的成功经验,明确了高校档案馆的发展方向,分析了不同使用人群的特点,确定了高校档案馆的信息服务范围。通过对信息服务的发展趋势和高校档案馆的功能定位进行系统阐述,并从高校档案馆信息服务功能的内涵、原则、依据等方面进行分析,系统的对高校档案馆的信息服务进行了理论解析,为提出我国高校档案馆的信息服务模式和实施细节奠定了理论基础。在理论分析的基础上,应用访谈法、问卷调查法对高校档案馆的使用人群进行了调查研究。通过对问卷进行信度与效度检验,确定问卷的科学性和合理性。使用人群,包括档案馆工作人员、老师、学生、社会科研人员等不同使用需求的人群,其中学生调查细分为本科生、硕士生、博士生等,并对使用人群的性别、年龄等社会特征进行了调查,以期更为细致深入的对高校档案馆的服务现状进行研究,为高校档案馆的信息服务模式提出更细致全面的实施策略。通过对问卷进行数据统计分析,确定了高校档案馆存在的主要问题,并对主要问题的成因进行了深入解析。在实地调研的基础上,从专属化、一体化和公共化等三个方面提出了高校档案馆信息服务策略。其中专属化信息服务策略能够根据不同使用人群的特定需求提供专属化的服务,提升服务品质。一体化信息服务策略能够以信息体系为依托,从纵向发展和横向联合的角度整合信息资源,从而为用户提供快捷、优质、便利的信息服务。公共化信息服务策略能够使高校档案馆从校园服务走向社会服务,使高校档案馆更高程度的服务社会。高校档案馆的信息服务能够改变传统的高校档案馆服务模式,提升服务意识和服务质量,使高校档案馆融入互联网时代,从而为师生、社会科研人员等使用人群提供更高效、更优质的服务,为社会的发展贡献力量。
[Abstract]:With the progress of the society and the rapid development of the Internet, university administrators, university teachers and students, social researchers and other user groups have put forward higher requirements for the service of university archives. The traditional service mode of archives in colleges and universities can no longer meet the requirements of the Internet era. How to make the service mode of archives in colleges and universities synchronize with the times is an urgent problem to be solved at present. By systematically combing the service mode of university archives at home and abroad, this paper sums up the successful experiences of university archives at home and abroad, clarifies the development direction of university archives, and analyzes the characteristics of different users. The information service scope of university archives is determined. In this paper, the development trend of information service and the function orientation of university archives are systematically expounded, and the connotation, principle and basis of information service function of university archives are analyzed. This paper systematically analyzes the information service of university archives, which lays a theoretical foundation for putting forward the information service mode and implementation details of university archives in China. On the basis of theoretical analysis, the use of interviews and questionnaires is used to investigate the users of archives in colleges and universities. By testing the reliability and validity of the questionnaire, the rationality of the questionnaire is determined. The use groups, including archives staff, teachers, students, social researchers, etc., were divided into undergraduate students, master students, doctoral students, and the gender of the users. This paper investigates the social characteristics such as age in order to study the service status of archives in colleges and universities more meticulously and deeply and put forward more detailed and comprehensive implementation strategies for the information service mode of archives in colleges and universities. Through the statistical analysis of the questionnaire, the main problems existing in the archives of colleges and universities are determined, and the causes of the main problems are deeply analyzed. On the basis of field investigation, this paper puts forward the information service strategy of university archives from three aspects: exclusivity, integration and publicity. The exclusive information service strategy can provide the exclusive service according to the specific needs of different users and improve the service quality. The integrated information service strategy can integrate the information resources from the angle of vertical development and horizontal combination based on the information system, so as to provide users with fast, high quality and convenient information services. The public information service strategy can make the university archives move from the campus service to the social service, and make the university archives serve the society to a higher degree. The information service of university archives can change the traditional service mode of university archives, improve the service consciousness and service quality, make the archives of colleges and universities melt into the Internet era, thus provide more efficient for the users such as teachers and students, social researchers and so on. Better service, contribute to the development of society.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G647.24
本文编号：2251060
[Abstract]:With the progress of the society and the rapid development of the Internet, university administrators, university teachers and students, social researchers and other user groups have put forward higher requirements for the service of university archives. The traditional service mode of archives in colleges and universities can no longer meet the requirements of the Internet era. How to make the service mode of archives in colleges and universities synchronize with the times is an urgent problem to be solved at present. By systematically combing the service mode of university archives at home and abroad, this paper sums up the successful experiences of university archives at home and abroad, clarifies the development direction of university archives, and analyzes the characteristics of different users. The information service scope of university archives is determined. In this paper, the development trend of information service and the function orientation of university archives are systematically expounded, and the connotation, principle and basis of information service function of university archives are analyzed. This paper systematically analyzes the information service of university archives, which lays a theoretical foundation for putting forward the information service mode and implementation details of university archives in China. On the basis of theoretical analysis, the use of interviews and questionnaires is used to investigate the users of archives in colleges and universities. By testing the reliability and validity of the questionnaire, the rationality of the questionnaire is determined. The use groups, including archives staff, teachers, students, social researchers, etc., were divided into undergraduate students, master students, doctoral students, and the gender of the users. This paper investigates the social characteristics such as age in order to study the service status of archives in colleges and universities more meticulously and deeply and put forward more detailed and comprehensive implementation strategies for the information service mode of archives in colleges and universities. Through the statistical analysis of the questionnaire, the main problems existing in the archives of colleges and universities are determined, and the causes of the main problems are deeply analyzed. On the basis of field investigation, this paper puts forward the information service strategy of university archives from three aspects: exclusivity, integration and publicity. The exclusive information service strategy can provide the exclusive service according to the specific needs of different users and improve the service quality. The integrated information service strategy can integrate the information resources from the angle of vertical development and horizontal combination based on the information system, so as to provide users with fast, high quality and convenient information services. The public information service strategy can make the university archives move from the campus service to the social service, and make the university archives serve the society to a higher degree. The information service of university archives can change the traditional service mode of university archives, improve the service consciousness and service quality, make the archives of colleges and universities melt into the Internet era, thus provide more efficient for the users such as teachers and students, social researchers and so on. Better service, contribute to the development of society.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G647.24
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