用呼叫中心技术构建学习支持平台研究

发布时间：2018-03-29 11:19

本文选题：呼叫中心　切入点：学习支持　出处：《中国远程教育》2013年10期

【摘要】：本文分析了网络学习者的网络条件现状,提出有必要在网络学习平台中加入或强化电信级呼叫中心式的实时学习支持服务功能,可以将学习支持者、网络学习平台与呼叫中心技术相结合构建以学习者为中心的学习支持服务平台(TLSC)。文中给出了TLSC的拓扑结构、层次结构和运行流程。通过TLSC,将学习者的时间和精力从大量非学术工作中解放出来,帮助他们关注知识本身的学习本源,充分体现以学生和学习为中心,达到优质学习服务的目标。
[Abstract]:This paper analyzes the present situation of network conditions of network learners, and points out that it is necessary to add or strengthen the telecom-grade call center type real-time learning support service function in the network learning platform. A learner-centered learning support service platform is constructed based on the combination of network learning platform and call center technology. The topology of TLSC is presented in this paper. Through TLSC-free learners' time and energy from a large amount of non-academic work, help them focus on the source of learning knowledge itself, fully reflect student-centered and learning-centered, To achieve the goal of quality learning services.
【作者单位】：江苏电大高教所;无锡市广播电视大学;
【基金】：全国教育信息技术研究“十二五”规划课题(116240825) 江苏广播电视大学“十二五”规划重点课题(12SEW-Z-012)阶段成果
【分类号】：G434

【参考文献】