关系挑战取下网络抱怨的语用研究

发布时间：2021-03-07 13:33

　　抱怨是交际者向某一事件或事物表示不满的言语行为,它广泛存在于日常交际之中,在一定程度上反应了交际者的心理状态,属于表情类言语行为。近年来,学界虽然对抱怨言语行为展开了广泛而深入的研究,但起步较晚,多数研究围绕面对面交际中的抱怨语展开,而针对网络抱怨语的研究还相对缺乏。基于此,本研究将以猫途鹰网站酒店差评中网络抱怨语为研究对象,调查网络抱怨的具体实现方式,不同实现方式的关系威胁表现以及网络抱怨语的关系挑战取向。基于Spencer-Oatey提出的关系管理理论和Laforest（2002）总结的抱怨实现方式,本研究构建了分析框架,并试图回答以下两个问题:（1）本研究所调查的网络抱怨语具有什么样的抱怨实现方式?（2）这些网络抱怨实现方式是如何威胁关系并体现关系挑战取向的?本研究共收集了200条酒店差评,经过筛选保留了195条评语作为有效语料,基于CMDA的研究方法（Herring,2004）,首先分析了这些网络抱怨语的实现方式以及出现频次和分布状况,其次分别总结了不同抱怨策略进行关系威胁的方式以及分布情况,并讨论了关系威胁方式所体现出来的关系挑战取向。研究发现:第一,基于Laforest（2... 

【文章来源】：西北师范大学甘肃省

【文章页数】：79 页

【学位级别】：硕士

【文章目录】：
Abstract
摘要
Chapter One Introduction
    1.1 The Object of the Study
    1.2 The Purpose of the Study
    1.3 The Significance of the Study
    1.4 The Organization of the Thesis
Chapter Two Literature Review
    2.1 The Definition of Complaining
    2.2 Studies on Developing Process of Complaining
        2.2.1 Studies on Sequences of Complaining
        2.2.2 Studies on（Dis）affiliation of Complaining
        2.2.3 Studies on Co-construction of Complaining
    2.3 Studies on Complaining Realization Patterns
        2.3.1 Contrastive Studies on Complaining Realization Patterns
        2.3.2 Studies on Complaining Realization Patterns in Single Language
    2.4 Studies on Complaining from Other Perspectives
    2.5 Complaining as a Rapport-threatening Act
    2.6 Summary
Chapter Three Theoretical Framework
    3.1 Rapport Management Theory
        3.1.1 Three Interrelated Components of Rapport
        3.1.2 Rapport Management Strategies in Illocutionary Domain
        3.1.3 Rapport Orientations
    3.2 Analyzing Framework for Current Study
    3.3 Summary
Chapter Four Research Methodology
    4.1 Research Questions
    4.2 Data
        4.2.1 Data Source
        4.2.2 Data Collection
    4.3 Research Method
    4.4 Research Procedure
Chapter Five Realization Patterns of Online Complaining
    5.1 Distribution of the Realization Patterns of Online Complaining
    5.2 Allusion to the Complainable
    5.3 Mentioning the Complainable
    5.4 Expression of Disapproval
    5.5 Justification of Disapproval
    5.6 Request the Complainee to justify the Complainable
    5.7 Requesting a Change of Complainee
    5.8 Blame
    5.9 Summary
Chapter Six Rapport-threatening of Online Complaining
    6.1 The Categorization of Rapport-threatening
        6.1.1 Quality Face-threatening
        6.1.2 Social Identity Face-threatening
        6.1.3 Equity Right-threatening
    6.2 Rapport-threatening in Different Complaining Realization Patterns
        6.2.1 Rapport-threatening in Mentioning the Complainable
        6.2.2 Rapport-threatening in Expressing Disapproval
        6.2.3 Rapport-threatening in Requesting Justification of the Complainable
        6.2.4 Rapport-threatening in Requesting a Change of Complainee
        6.2.5 Rapport-threatening in Blame
    6.3 The Distribution of Rapport-threatening Categories and Linguistic Realizations
    6.4 Rapport Challenge Orientation in Online Complaining
        6.4.1 Offensive Utterances Embodying Rapport Challenge Orientation
        6.4.2 Self-identity Embodying Rapport Challenge Orientation
        6.4.3 Rapport Challenge Orientation Reflected in Responses to Online Complaining
    6.5 Summary
Chapter Seven Conclusion
    7.1 Major Findings
    7.2 Limitations of Present Study
    7.3 Suggestions for Further Study
References
Acknowledgements
个人简历、在学期间发表的学术论文及研究成果


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期刊论文
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硕士论文
[1]中国学生习得英语抱怨的语用研究[D]. 刘爱莲.中国海洋大学 2008



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