沈阳如家经济型酒店人力资源流失问题研究

发布时间：2018-01-02 16:00

本文关键词：沈阳如家经济型酒店人力资源流失问题研究　出处：《沈阳大学》2017年硕士论文　论文类型：学位论文

【摘要】：作为劳动密集型行业,经济型酒店需要较多的人力资源,可以吸收大量的社会劳动力。然而,由于其发展历程较短,各项人才管理制度尚不完善,加之激烈的行业竞争,导致现如今的经济型酒店人才流失严重,持续高涨的人才流失率已经给酒店的日常管理工作和经营运作带来相当大的问题,也给酒店的人力资源管理造成了相当大的难度。一方面,较高的人力资源流失率会造成酒店服务质量的下降、客源的减少,会对酒店品牌造成不利影响,进而使得酒店市场占有率降低,酒店市场竞争力减弱;另一方面,人力资源流失会引发人才流失,从而降低了企业的软实力,增加了酒店的人力资源成本,最终影响到经营成本,降低酒店的核心竞争力,减少经济效益。因此,如何冲破人力资源流失对其核心竞争力发展的限制,成为经济型酒店发展的重中之重。本文立足于整个经济型酒店行业,以如家酒店为例,从多个角度论述了经济型酒店人力资源流失的特点以及频繁的人员流动对酒店造成的危害,并分别从行业、酒店内部、个人因素三个方面深入分析研究造成酒店人力资源高流失率的原因,最后,有针对性地提出了防止人才流失的策略。希望能促进经济型酒店的人力资源管理水平的提高,减少其人员流失,促进该行业更好更快的发展。沈阳如家酒店在人力资源的数量、结构、质量方面都存在着与现在如家酒店发展所要求比较明显的差距,这也直接导致沈阳如家酒店的人力资源流失率很高。从整体发展状况来看,与星级酒店相比较,如家酒店在战略制定、目标市场划分、产品特征体现等方面均存在显著差异。而且,如家酒店在人才结构设计、管理能力等方面也无法与星级酒店保持一致性水平,如何管理人才成为当前整个行业都十分关注的热点问题。本文对沈阳如家酒店的现状进行分析,指出人力资源流失率较高的原因。对如家酒店人力资源流失现状及存在问题进行分析并提出相应对策建议。
[Abstract]:As a labor-intensive industry, Econo Hotel requires more manpower resources, can absorb a lot of social labor. However, due to the relatively short history of development, the personnel management system is not perfect, coupled with the fierce competition in the industry, leading to the Econo Hotel is now serious brain drain, has brought considerable problems for the daily management of the hotel work and operating loss of rising talent, but also to the hotel human resources management has caused considerable difficulty. On the one hand, decreased high wastage rate of human resources will cause the quality of hotel service, customer is reduced, would adversely affect the hotel brand, which makes the hotel market share decreased, weakening the hotel market competitiveness; on the other hand, the loss of human resources will lead to the loss of talented people, so as to reduce the company's soft power, increase the cost of hotel human resources, Ultimately affect the operating costs, reduce the core competitiveness of the hotel, reduce economic benefits. Therefore, how to break through the loss of human resources for the development of the core competitiveness of the restrictions, become the priority among priorities of Econo Hotel development. Based on the Econo Hotel industry, with Home Inn as an example, the harm caused by the loss of human resources and frequent Econo Hotel the hotel staff turnover discussed from multiple perspectives, and from within the hotel industry, the three aspects of individual factors, in-depth analysis of the hotel human resources caused by the high turnover rate, finally, put forward to prevent the loss of talent strategy. To promote the Econo Hotel, raising the level of human resource management, reduce the loss of personnel, and promote the industry better and faster development. Shenyang Home Inn in the number of human resources, structure, quality aspects There is a gap between the obvious and the present Home Inn development requirements, which led directly to the Home Inn in Shenyang human resource loss rate is very high. From the development status of the whole, compared with the star hotel, the Home Inn in the strategy, target market segmentation, product features and other aspects. And there were significant differences in the talent, Home Inn the structure design, management ability, and no star hotel consistent level, the current hot issues in the industry are very concerned about how to become a talent management. In this paper, the status quo of Shenyang Home Inn is analyzed, pointed out that the reason for a higher rate of loss of human resources. Analyze the current situation of human resource loss to Home Inn and existing problems and put forward corresponding countermeasures advice.

【学位授予单位】：沈阳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F719.2;F272.92

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