企业员工心理资本对组织公民行为的影响机制研究

发布时间：2018-01-13 02:14

本文关键词：企业员工心理资本对组织公民行为的影响机制研究　出处：《贵州师范大学》2017年硕士论文　论文类型：学位论文

【摘要】：对于正处于转型升级期的我国企业而言,资金、技术和物质资源是企业生存的重要组成部分,而我国企业所拥有的无限的人力资源尚未得以充分开发。企业管理者也深刻认识到“人”已逐渐成为企业获取竞争优势的核心因素,而心理资本的研究为企业管理“人”提供新的视角。因此,如何有效的管理员工的心理资本,扩大心理资本对企业核心竞争力的影响,已成为学术界与实务界迫切解决的重要问题。所以,在这一背景下,基于组织支持感和反馈寻求行为的视角,以企业员工为研究对象,围绕“员工心理资本与组织公民行为关系”这一主线加以跨界整合研究,为企业建立积极能量的人力资源管理模式寻求一定的理论支持。通过对已有研究的分析讨论,总结出心理资本的定义和特点,并参考相关文献编制了具有较高信效度的员工心理资本问卷,基于此,再根据以往的研究提出相应的假设,并利用自编的员工心理资本问卷与已有的组织支持感问卷、反馈寻求行为问卷和组织公民行为问卷探讨其中的关系,同时,还从内隐心理资本的新视角对员工组织支持感、反馈寻求行为和组织公民行为进行研究。研究的主要结论:(1)通过探索性分析和验证性分析确定了员工心理资本问卷由乐观、自信、希望和韧性四个维度构成,其信效度良好;(2)员工心理资本总体及其各子维度与组织支持感、反馈寻求行为和组织公民行为之间都存在正向的相关;(3)员工心理资本总体及其乐观、自信、希望和韧性维度与组织支持感、反馈寻求行为均能一定程度预测组织公民行为;(4)组织支持感在员工心理资本与反馈寻求行为之间起到部分中介作用;(5)反馈寻求行为在员工心理资本与组织公民行为之间起到部分中介作用;(6)内隐心理资本与组织支持感、反馈寻求行为和组织公民行为存在正向的相关;(7)积极/消极情景下的内隐心理资本均能一定程度预测组织支持感、反馈寻求行为和组织公民行为。基于此,研究表明员工心理资本、组织支持感、反馈寻求行为和组织公民行为四者之间是紧密联系的,同时研究结论也丰富和扩展了心理资本的理论与实证研究,并且企业员工本身就具有文化特殊性和群体差异性,因此,企业倡导积极导向的管理模式来开发和有效管理员工心理资本,进而挖掘个体的积极力量,从而提升企业的竞争优势。
[Abstract]:For Chinese enterprises in the period of transformation and upgrading, capital, technology and material resources are an important part of the survival of enterprises. However, the unlimited human resources possessed by Chinese enterprises have not yet been fully developed, and the managers of enterprises have also realized that "people" has gradually become the core factor for enterprises to obtain competitive advantages. Therefore, how to effectively manage the psychological capital of employees, expand the impact of psychological capital on the core competitiveness of enterprises. Therefore, under this background, based on the perspective of organizational support and feedback seeking behavior, enterprise employees are the object of study. Focusing on the relationship between employee psychological capital and organizational citizenship behavior, this paper studies the cross-border integration of the relationship between employee psychological capital and organizational citizenship behavior. To establish a positive energy of human resources management model for enterprises to seek certain theoretical support. Through the analysis of existing research, summed up the definition and characteristics of psychological capital. And referring to the relevant literature to compile a high reliability and validity of the staff psychological capital questionnaire, based on this, and then according to previous studies put forward the corresponding assumptions. At the same time, the relationship between employee psychological capital questionnaire and existing organizational support questionnaire, feedback seeking behavior questionnaire and organizational citizenship behavior questionnaire was discussed. Also from the new perspective of implicit psychological capital to staff organizational support. Research on feedback seeking behavior and organizational Citizenship behavior. The main conclusion of the study is: 1) through exploratory analysis and confirmatory analysis, the questionnaire of employee psychological capital is determined by optimism and self-confidence. The four dimensions of hope and toughness have good reliability and validity; 2) there is a positive correlation between the total psychological capital of employees and their sub-dimensions and organizational support, feedback seeking behavior and organizational citizenship behavior; 3) the overall psychological capital of employees and their optimism, self-confidence, hope and resilience, organizational support, feedback seeking behavior can predict organizational citizenship behavior to a certain extent; (4) organizational support plays an intermediary role between psychological capital and feedback seeking behavior; 5) feedback seeking behavior plays a part of intermediary role between employees' psychological capital and organizational citizenship behavior; (6) there is a positive correlation between implicit psychological capital and organizational support, feedback seeking behavior and organizational citizenship behavior. 7) implicit psychological capital can predict organizational support, feedback seeking behavior and organizational citizenship behavior to a certain extent. Based on this, the study shows that employees' psychological capital and organizational support sense. Feedback seeking behavior and organizational citizenship behavior are closely related to each other. At the same time, the conclusions enrich and expand the theoretical and empirical research on psychological capital. And the enterprise staff itself has the cultural particularity and the group difference, therefore, the enterprise advocates the positive direction management pattern to develop and the effective management staff psychological capital, then excavates the individual positive strength. In order to enhance the competitive advantage of enterprises.
【学位授予单位】：贵州师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92

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