DJYYJX段员工满意度提升研究

发布时间：2018-03-11 03:36

本文选题：DJYYJX段　切入点：员工满意度　出处：《安徽财经大学》2017年硕士论文　论文类型：学位论文

【摘要】：我国铁路现己进入一个全新的发展阶段,随着营运里程的不断增加,传统的以人工为主的养护维修已逐步被大型养路机械现代化装备所取代,由80年代的引进、吸收到现在各铁路局的广泛使用,大机运用检修单位现已发展成为施工、保养、检修一体化复合交叉综合性单位;大型养路机械的施工及检修对员工的技能及素质都有非常高的要求;伴随着以人作为第一要义的现代企业管理制度逐步广泛应用,在组织行为管理有效的企业,员工满意度成为衡量积极与否的标准,掌握员工的真实想法,提升员工的满意度,不断挖掘专业人员潜力、充分调动员工的敬业爱岗意识,是摆在我们面前的一大课题。本文运用组织行为学、管理学和人力资源管理理论,首先对满意度的相关理论和文献进行了较系统的阐述;其次对DJYYJX段单位的现状进行了介绍和分析;对单位员工满意度现状进行问卷设计和调查,重点研究其影响因素及造成现状的原因,最后提出了提升满意度的相应对策。研究结果提示,对铁路企业而言,需要提高对员工工作满意度的重视程度,并根据影响满意度的因素采取有效措施提升员工满意度。本研究针对DJYYJX段员工满意度不高的因素,分别从工作自身、工作环境、员工发展、工资薪水、企业文化等五大方面提出改进,如拓宽沟通交流渠道、满足员工工作意愿等基本需求;根据岗位、工作条件等区分工资待遇,增加员工基本收入,同时推行固定工资和同岗同酬相结合,培养一岗多能型员工,提高其福利待遇;改善员工工作环境;创新管理模式,为员工提供发展平台;强化企业文化氛围,推进人性化管理等提出一系列详细措施。
[Abstract]:China's railway has entered a new stage of development. With the continuous increase of operating mileage, the traditional manual maintenance has been gradually replaced by the modern equipment of large-scale road maintenance machinery, which was introduced in 80s. Absorption to the current extensive use of railway bureaus, large machine use and maintenance units have developed into construction, maintenance, maintenance and repair integrated cross and comprehensive units; The construction and maintenance of large-scale road maintenance machinery have very high requirements on the skills and quality of the staff. With the modern enterprise management system, which takes the person as the most important point, it is gradually widely used in the enterprises with effective organizational behavior management. Employee satisfaction has become the standard to measure positive or not, grasp the real ideas of employees, enhance employee satisfaction, constantly tap the potential of professionals, and fully mobilize the employee's sense of dedication and love. In this paper, the theory of organizational behavior, management and human resource management is used to explain the theory and literature of satisfaction. Secondly, this paper introduces and analyzes the status quo of DJYYJX units, designs and surveys the status quo of employee satisfaction, and focuses on the influencing factors and the causes of the status quo. Finally, the corresponding countermeasures to improve the satisfaction degree are put forward. The research results suggest that, for railway enterprises, it is necessary to pay more attention to the degree of employee job satisfaction. According to the factors that affect the degree of satisfaction, we take effective measures to improve the degree of employee satisfaction. This study aims at the factors of low degree of employee satisfaction in DJYYJX, from the work itself, the working environment, the employee development, the salary and the salary, respectively. Five major aspects of corporate culture, such as broadening channels of communication and communication to meet basic needs such as employees' willingness to work, differentiating wages and benefits according to their posts and working conditions, etc., to increase their basic income, are put forward in this paper. At the same time, we should promote the combination of fixed salary and equal pay for the same post, train the employees with multiple abilities, improve their welfare, improve the working environment, innovate the management mode, provide the development platform for the employees, and strengthen the culture atmosphere of the enterprise. Put forward a series of detailed measures to promote humanized management.
【学位授予单位】：安徽财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F532.6

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