医院行政科室岗位重要系数研究

发布时间：2018-08-10 16:39

【摘要】：目的制定医院各行政科室及其科室内岗位的重要系数,评价科室间以及科室内部岗位间重要性的差异。方法采用德尔斐专家咨询法对30位专家进行问卷调查,主要调查内容为对院办、医务部、科教部、人力资源部、感控办和设备管理部6个科室的对外联络岗位、档案管理岗位、医疗质量管理岗位、医疗纠纷管理岗位、综合管理岗位等19个岗位的重要性进行两两比较判断。运用层次分析法对调查结果构建判断矩阵并确定指标的权重,再计算出科室间和科室内部岗位的重要系数。结果通过将评价指标的重要性差异进行量化,得出院办、医务部、科教部、人力资源部、感控办和设备管理部6个科室的科室间岗位重要系数分别为1.08、1.20、0.96、1.02、0.90和0.84;在科室内岗位重要系数中,院办的对外联络岗位、医务部的医疗质量管理岗位、科教部的科研管理岗位、人力资源部的绩效管理岗位、感控办的院感管理岗位和设备管理部的设备维修岗位在各科室中的重要系数最大。结论重要系数可以反映各行政科室间及科室内不同岗位之间的差异,可运用于行政科室的绩效管理。
[Abstract]:Objective to establish the important coefficient of posts in each administrative department of hospital and to evaluate the difference of the importance of posts between departments and departments. Methods A questionnaire survey was conducted among 30 experts by Delphi expert consultation method. The main contents of the survey were foreign liaison posts and archives management posts in 6 departments of hospital, medical department, science and education department, human resources department, sensory control office and equipment management department. The importance of 19 positions such as medical quality management post, medical dispute management post and comprehensive management post were compared and judged. The AHP is used to construct the judgment matrix and determine the weight of the index, and then calculate the important coefficient of the posts between departments and departments. Results by quantifying the importance difference of the evaluation index, we got the conclusion that the hospital, the medical department, the science and education department, the human resources department, the department of science and technology, the department of human resources, The important coefficients of inter-office positions in the six departments of the Department of sensory Control and equipment Management were 1.081.200.961.02 / 0.90 and 0.84respectively. Among them, the external liaison posts of the institute, the medical quality management posts of the medical department, and the scientific research management posts of the science and education department; The performance management position in human resources department, the hospital sense management position in the control office and the equipment maintenance position in the equipment management department are the most important in each department. Conclusion the coefficient of importance can reflect the differences among administrative departments and different positions in administrative departments, and can be applied to the performance management of administrative departments.
【作者单位】：上海交通大学医学院附属仁济医院宣传科;上海交通大学附属儿童医院人力资源部;上海交通大学医学院附属儿童医学中心绩效管理办公室;
【分类号】：R197.322

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