酒店员工管理的平台化策略研究

发布时间：2018-04-10 00:16

本文选题：员工管理变革　切入点：个人价值　出处：《青岛大学》2017年硕士论文

【摘要】：近年来,随着中国经济增速放缓,企业效益下滑严重,酒店业作为资本与劳动力双重密集的行业,面临的形势更加严峻。房地产业依托共享经济模式跨界进入,导致本来就过剩的酒店业供给被成倍放大,行业竞争异常激烈,盈利空间被进一步压缩;随着人口红利的消失及国家政策的影响,劳动力成本大幅上涨,而酒店业工资水平较低,难以吸引人才,使得供求矛盾加剧,人才短缺严重;互联网时代个人价值崛起,使得原有的管理方法越来越难以适应。然而酒店业深受科学管理和分工理论的影响,传统岗位责任制管理下的员工很难发挥出自己的主观能动性和创新力。在此背景下,酒店业要想摆脱经营困境,员工管理的变革势在必行。首先,文章总结梳理了管理思想与理论的演变趋势、员工管理与平台化的相关研究文献,奠定了本文的理论基础,提出酒店员工管理应该向平台化方向转变。其次对酒店高层管理者进行深度访谈,运用扎根理论对研究资料进行进一步分析,围绕激发员工自主经营和管理平台化,从管理理念、企业文化、组织结构、管理方法和绩效评价与激励五个方面提出员工管理变革的策略。酒店管理者需要打破思维定式,重新思考管理的内涵,引导企业由制度管理向文化管理转变,以业务为核心进行经营单元化,提高基层员工在管理工作中的参与度,并根据经营状况的变化对员工绩效和奖励进行动态调整,尽可能地增强员工的经营意识,发挥其在工作中的主动性、积极性和创新性。
[Abstract]:In recent years, with the slowdown of China's economic growth and the serious decline in corporate efficiency, the hotel industry, as a capital and labor intensive industry, is facing a more serious situation.With the cross-border entry of the real estate industry based on the shared economy model, the supply of the hotel industry, which was already surplus, was multiplied, the competition in the industry was extremely fierce, and the profit space was further compressed; with the disappearance of the demographic dividend and the influence of national policies,The labor cost rises sharply, but the hotel industry wages level is low, it is difficult to attract the talented person, makes the contradiction between supply and demand aggravation, the talented person shortage is serious; the Internet time personal value rise, causes the original management method to be more and more difficult to adapt.However, the hotel industry is deeply influenced by the theory of scientific management and division of labor. It is very difficult for the employees under the traditional post responsibility system to exert their subjective initiative and innovative power.Under this background, the hotel industry wants to get rid of the management predicament, the employee management reform is imperative.First of all, the article summarizes the evolution of management ideas and theories, staff management and platform related research literature, laid the theoretical foundation of this paper, proposed that hotel staff management should be changed to the direction of platform.Secondly, we conduct in-depth interviews with the top management of the hotel, further analyze the research materials with the application of rooted theory, and focus on motivating the employees to operate autonomously and manage on a platform, from the management concept, corporate culture, organizational structure,Management methods and performance evaluation and motivation five aspects of employee management reform strategy.Hotel managers need to break the pattern of thinking, rethink the connotation of management, guide enterprises to change from system management to cultural management, take business as the core of management unit, and improve the participation of grass-roots staff in the management work.According to the change of the management condition, the paper dynamically adjusts the employee's performance and reward, strengthens the staff's management consciousness as far as possible, and gives play to their initiative, enthusiasm and innovation in the work.
【学位授予单位】：青岛大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F719.2

【参考文献】