甘孜州康定市公务员培训满意度的调查研究

发布时间：2018-01-04 07:09

本文关键词：甘孜州康定市公务员培训满意度的调查研究　出处：《电子科技大学》2017年硕士论文　论文类型：学位论文

【摘要】：公务员培训是加强公务员能力建设、提高公务员素质的重要途径。加强公务员培训可以推动公务组织成员工作水平不断提高,提高政府的执行力和公信力,而培训满意度不仅能够检验培训的效果,而且能够掌握受训者参与培训积极性的状况,为再次培训提供参考,并促进培训的进一步提升。本研究选取以四川省甘孜藏族自治州康定市为代表的民族地区的公务员为研究对象,运用公共管理理论知识,通过文献资料法、结构化访谈、开放式问卷等方式归纳分析培训满意度的影响因素,设计公务员培训满意度的调查问卷,并以网络或电子邮件等形式发放调查问卷为主,实地调查为辅,综合运用统计分析方法进行量化分析,以期为政府机关的人力资源管理提供参考。本研究依据美国顾客满意度测评体系(ASCI),构建了“培训预期”、“培训质量感知”、“培训满意度”、“培训抱怨”和“培训意愿”5个结构变量,通过15个观测变量对培训满意度进行测量,通过因子分析、探索性分析、层次分析法对康定市公务员培训满意度进行了综合分析,阐述了不同数据之间的结构和关系,厘清了影响培训满意度的要素,对“因培训内容、培训形式较单一,培训课程设置较宽泛,康定市公务员对培训满意度不高”;“在培训师资、培训设施设备环境等方面,康定市公务员对培训满意度不高”;“康定市公务员培训需求不高,缺少培训需求调查,造成培训满意度不高”和“康定市公务员培训中较少运用培训评估手段,培训后对工作效率及个人综合素质的影响较小,造成满意度不高”四个假设进行了验证讨论,并分别从建立培训需求分析机制、实施有效的培训管理、建立培训评估机制三个方面提出了提高培训满意度的对策建议,从而对公共部门的人力资源管理的培训管理提供参考及借鉴。
[Abstract]:The training of civil servants is an important way to strengthen the capacity of civil servants and improve the quality of civil servants. Strengthening the training of civil servants can promote the continuous improvement of the working level of members of public service organizations and improve the executive power and credibility of the government. And the training satisfaction not only can test the effect of training, but also can grasp the training participants participate in the status of enthusiasm, for re-training to provide a reference. And promote the further improvement of training. This study selected civil servants in the minority areas represented by Ganzi Tibetan Autonomous Prefecture of Sichuan Province as the research object, using the theory of public management knowledge, through the method of literature. Structured interviews, open questionnaires and other ways to analyze the impact of training satisfaction factors, design civil service training satisfaction questionnaire, and mainly in the form of network or e-mail questionnaires. Field survey is supplemented by a comprehensive use of statistical analysis method for quantitative analysis, in order to provide a reference for the human resources management of government agencies. This study is based on the American customer satisfaction evaluation system (ASCI). Five structural variables of "training expectation", "training quality perception", "training satisfaction", "training complaint" and "training will" were constructed, and 15 observation variables were used to measure the training satisfaction. Through factor analysis, exploratory analysis, analytic hierarchy process to Kangding City civil service training satisfaction degree of comprehensive analysis, elaborated the structure and relationship between different data, clarify the factors that affect the training satisfaction. To "because of the training content, the training form is relatively single, the training curriculum is relatively broad, Kangding City civil servants' satisfaction with the training is not high"; "in the training of teachers, training facilities and equipment environment, Kangding City civil servants on training satisfaction is not high"; "Kangding City civil servants training demand is not high, lack of training needs investigation, resulting in training satisfaction is not high" and "Kangding City civil servants training training less use of training evaluation means." After training, the four hypotheses are verified and discussed, which have little influence on the work efficiency and personal comprehensive quality, which result in the low satisfaction degree, and respectively from the establishment of training needs analysis mechanism to implement effective training management. Three aspects of training evaluation mechanism are put forward to improve the training satisfaction, so as to provide a reference for the training management of human resources management in the public sector.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630.3

【参考文献】